Housekeeping supervisor

2 weeks ago

Pickering ON, Canada InnVest Real Estate Investment Trust Full time

HOUSEKEEPING MANAGER Comfort Inn Pickering
Job Type Full Time
Start Date ASAP
HOUSEKEEPING MANAGER
With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
Assists the General Manager in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness.
The duties and responsibilities for the Housekeeping Manager include, but are not limited to the following:
Creates 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations
Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house.
Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Conducts training regarding safety, security, department procedures and service guidelines.
Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.
Establish and enforce all safety policies and procedures. Any employee who continues to violate safety rules should be disciplined immediately.
Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, procedures to follow in the event of fire, and current property safety awareness programs.
Investigate all employee accidents thoroughly and immediately. These forms should then be submitted to Human Resources for processing.
Insist on good housekeeping and enforce the “Clean As You Go” practice.
Previous experience as a Housekeeping Supervisor
Proficiency with computers
Strong commitment to quality & guest service
Will be required to work weekends and holidays.
Will be required to work with common household chemicals
This provides learning aspects of the front desk operations including being trained on all 3 shifts (day, afternoon/evening & night audit)
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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