Pension Analyst, Quality Assurance

At CAAT, we're passionate about what we do. And it shows

Here, you'll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we're just getting started. Driven by core values and a shared purpose, we're fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we'd love you to be a part of it.

About the Role:

We are seeking a Pension Analyst, Quality Assurance who is integral to the success of the Employer Services team and to CAAT's guiding mission and growth strategy. In this role, you will conduct comprehensive assessments to ensure that our tools, processes, and systems meet the highest standards for our team, members, and employers.

The purpose of this role is to perform ongoing quality assessments, defect analysis, User Acceptance Testing (UAT), and support system and product rollouts to ensure seamless administrative readiness.

As the Newest Member of our Team, You'll:

• Conduct User Acceptance Testing (UAT) by developing detailed test matrices, identifying key test scenarios, executing test cases, and analyzing results. Collaborate with IT to address defects and ensure system readiness for production use.
• Identify, document, and analyze defects in system processes and functionalities, working with IT and other stakeholders to prioritize and resolve issues.
• Facilitate change management efforts within the pension administration teams by facilitating process improvements, documenting changes, and ensuring smooth adoption of new systems, tools, and practices.
• Provide ongoing support to the pension administration teams on system updates, process changes, and new functionalities. Lead ad hoc training sessions and contribute to continuous process improvement initiatives.
• Collaborate with cross-functional teams (e.g., Member Services, Employer Services, IT) to resolve issues and support QA initiatives.
• Conduct quality inspections and tests on various pension processes to identify system or process gaps, identify root cause, mitigate risks and ensure compliance with plan rules and applicable pension regulations and legislative requirements.
• Develop regular audit reports with findings, risk assessments and propose corrective actions.

To Succeed, You Bring:

• A College Diploma or University Degree, with a minimum of 3 years of experience in Multi-Employer Pension Plans (MEPP), public sector pension administration, or with an outsourcing service provider.
• A strong understanding of pension administration processes, systems, pension plan texts, and applicable legislation.
• Hands-on experience in testing, documenting system changes, and implementing new pension systems, including familiarity with testing methodologies, defect analysis, quality reviews, and maintaining data integrity.
• Experience in auditing and conducting quality reviews to ensure compliance with plan rules and applicable pension regulations and legislative requirements.
• Experience in collecting, synthesizing, organizing and interpreting data or information and formulate appropriate conclusions.
• Proficiency in Microsoft Excel, with experience using SQL or Power BI considered an asset.
• Strong analytical and problem-solving skills, with a keen attention to detail and a solid mathematical aptitude to identify and address complex issues.
• Clear and effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
• Exceptional judgment and decision-making abilities, particularly in high-pressure situations, ensuring the best outcomes for both the team and the organization.
• A collaborative mindset, with a proven ability to work effectively in teams, build relationships, and contribute to a positive, supportive work environment.
• Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced, dynamic environment.
• Certifications such as the Pension Plan Administration Certificate (PPAC), Certified Employee Benefit Specialist (CEBS), or Certified Benefits Professional (CBP), and certifications in Project Management (PMP), Six Sigma, or Agile are valuable assets.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We're incredibly proud of our people and the remarkable impact they have as catalysts for change. We're committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you'll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We've built a lively environment where creativity and open communication thrive. It's why we're consistently recognized as one of 'Canada's Most Admired Corporate Cultures' , one of 'Greater Toronto's Top Employers' , and one of the 'Best Places to Work' .
• Work that Truly Matters. You're giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

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Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.