Senior Manager/Manager, Online Community

YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces. YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.
We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences. We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.
Health & dental coverage for you and your family with 100% premium cost paid by employer.
· 100% premium cost for long-term disability coverage paid by employee.
· Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer
Senior Manager, People & Culture
(Permanent Full-time, 35 hours/week)
(Non-Bargaining Unit position)
As the Senior Manager, People & Culture, you will be part of a team who share a passion for supporting youth. Reporting to the Senior Director, Human Resources, you will provide ongoing human resource and people management support and advice to leaders in a unionized environment, enabling them to make informed business decisions that have people implications. Using the agency’s equity lens and commitment to address ABR, you will collaborate with program and service leaders to implement in the following areas: recruitment strategy and execution, onboarding, benefits administration, performance management, talent development, succession planning, learning and development, employee engagement, employee relations, compensation and change management.
Onboarding to build a culture:
Ensures onboarding processes and orientation sessions for new employees, student placements and casual employees, are updated and ready for facilitation to ensure new team members are fully immersed in the YouthLink approach, polices and structures
Training and Coaching:
Designs and implements training strategies in conjunction with Senior Leadership team for the organization. Identifies gaps in skills and competencies, identifies main training needs and prepares the training plan. Facilitates building of culture of transparency, openness, honesty and safe space within the Agency. Equity, Diversity and Belonging:
Proactively and enthusiastically stays updated on best practices as it relates to Equity, Diversity and Belonging and organizational development. Is committed to investigating and implementing Equity, Diversity and Belonging practices in HR. Centres a focus on addressing anti-Black racism in all areas of HR policy and planning.
Actively involved in HR networks where the latest and best practices in HR are shared and brings those ideas back for consideration and possible action. Participates in external EDI networks to identify opportunities growth for the organization. Represents YouthLink for any HR related not-for-profit and Children’s Mental Health advocacy and information sharing groups.
Generates ideas and develops programs that support building a healthy agency culture where employees are engaged, aligned and feeling valued. Assists in conducting regular CA training and coaching with leadership.
Ensuring Employee Data Integrity:
Ensures accurate employees’ data, including ensuring that periodic audits of personnel files are conducted. Implementation of ADP Recruitment Portal.
Takes all reasonable and necessary precautions to protect own health and safety and that of co- workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.
Provides proactive agency leadership, dialogue, communication, resources and training to support all agency leaders and staff to effectively and consistently advance and support an agency culture of psychological safety for all: youth, staff, volunteers students and community members.
Undergraduate diploma/degree in Human Resources Management or equivalent combination of education and experience.
· Membership with Human Resources Professionals Association (HRPA) and working towards a CHRP/CHRL designation is a strong asset.
· Coursework that demonstrates your desire for continual learning in Equity, Diversity and Belonging practices in HR is a strong asset
· Minimum of three (3) years’ demonstrated management or supervisory experience managing multiple HR specialities in a small organization or one HR specialty in a large organization including planning, performance management, absenteeism management and problem solving.

· Demonstrated knowledge of mediation skills and conducting workplace investigations is an asset.
· Experience working in a not-for-profit and / or unionized environment a strong asset.
· Bilingualism is an asset.
~ Excellent leadership, administrative and communication skills (verbal and written) including ability to collaborate, negotiate, facilitate and resolve conflicts.

~ Demonstrated skill in Equity, Diversity and Inclusion practices, and specifically using an Anti-Black Racism lens is a strong asset.

~ Excellent organizational and creative problem-solving abilities

~ Bilingualism is an asset

~ Equity, Inclusion and Belonging with a specific focus on Anti-Black Racism

~ Problem Solving – Ability to appropriately manage multiple challenges and problems that might emerge- logistics, administration, human resources, emotional, planning- in a collaborative, timely and effective manner; Project Management Skills – Demonstrated ability to effectively execute HR plans and activities; Completes projects on time and budget; Manages project team activities and individual issues within the HR team.
· Technical Skills – Assesses own strengths and weaknesses; Keeps emotions under control; provides agency stability, confidence and respect in engaging youth, HR team members, YL staff and other stakeholders.
· Written Communication – Has demonstrated strong, effective, clear and proficient writing abilities.
· Verbal communication – Demonstrates high quality, effective and capable communication; Understands and appropriately works with urban youth cultural cues and idioms- especially in how it impacts staff support for the work
· Change Management – Effectively leads, navigates, promotes and manages the various YL changes and challenges related to the emerging new directions of YL’s agenda;Ensures that the HR-related priorities of the implementation plans are realistic and positioned strongly for success; Planning/Organizing – Prioritizes and plans work activities; Dependability – Follows instructions, responds to direction from Senior Director, HR; As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities. If you have a disability and require accessibility accommodations with the application process, please contact accessibility@youthlink.Job Types: Full-time, Permanent
Casual dress
On-site parking
Monday to Friday

Ability to commute/relocate:
~ Scarborough, ON M1K 2B3: reliably commute or plan to relocate before starting work (required)

Bachelor's Degree (preferred)

Management/supervisory: Work Location: Hybrid remote in Scarborough, ON M1K 2B3
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