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Salesforce BSA

4 months ago

Toronto ON, Canada Jade Global Full time

Title: Salesforce BSA

Location: Toronto, Canada

Responsibilities:

  • Team orientation, motivation, and alignment toward project goals.
  • Build strong demo capabilities and perform demos for the customers.
  • Change Management Support to the project including sharing best practices
  • Define and develop Go-To-Market approach, collaterals, and customer presentations in collaboration with LOB Leader, Sales, and Marketing
  • Timely escalation of project risks and resolution with the help of management teams
  • Presales support including estimations, SOW drafting, and scope change management
  • Develop capabilities in new and upcoming technology offerings like Blockchain, AI, and autonomous systems.
  • Preparing the functional design document.
  • Preparing the requirement document and taking the Signoffs.
  • Helping in UAT and Test Case Review.
  • Analyzing and identifying the test cases and Helping the QA team.
  • Discussing and explaining the requirements to technical team members.

KPIs:

  • Execute strategy and tactics necessary to meet or exceed LOB financial targets and key performance indicators (KPI)
  • CSAT (Customer Satisfaction)

Qualification

  • Expert in Salesforce CRM –Service Cloud and Sales Cloud
  • 8+ Years of working experience and hands-on knowledge in deploying Service Cloud, Knowledge
  • At least 2 to 3 full lifecycles of Implementation Experience.
  • Strong experience in approval principles, work processes, and security controls pertaining to Salesforce or other similar CRM platforms.
  • Good understanding of end business processes of Cases, Knowledge, Customer 360
  • MBA degree is preferable.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations. Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training. The pay scale is subject to change depending on business needs. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additional compensation may include benefits, discretionary bonuses, and equity.