PCN Governance and Engagement Manager

4 weeks ago

Canada Quality Forum Full time

Organization: Thompson Region Division of Family Practice

Divisions of Family Practice are local non-profit societies governed and comprised of members including family physicians, nurse practitioners and midwives. Divisions are part of a provincewide initiative — funded by the Family Practice Services Committee, a collaboration between the Ministry of Health and Doctors of BC — and designed to improve patient care, increase family physician influence on health care delivery and design, and enhance the professional satisfaction for physicians.

Overview

The Primary Care Networks (PCN) Governance and Engagement Manager is responsible for overall development and implementation of governance and community engagement activities for the Thompson Region PCNs in accordance with the strategic direction of the PCN Steering Committee towards the achievement of the attributes of the PCN.

This involves working closely with all partners including the Division of Family Practice, Health Authority leadership and staff, First Nations Health Authority representatives, Patient Medical Home (PMH) representatives, Indigenous representatives from local communities, Métis and Urban Indigenous, Patient Voices members, and community agencies/organizations in development and implementation of the PCN governance structure and community advisory groups. The PCN Governance and Engagement Manager will report to the Executive Director or designate.

Key Responsibilities
  • Support the PCN Steering Committee, including the development and finalization of the Terms of Reference.
  • Lead development and support the Community Advisory Table(s) including completion of a Terms of Reference.
  • Lead the engagement of First Nations communities in PCN implementation, including the development of an Indigenous PCN Implementation Manager role and seek input from Indigenous partners.
  • Develop a governance structure for PCN Implementation that includes formalized opportunities for urban/rural/Indigenous communities to participate in an ongoing and meaningful way.
  • Actively participate and support the effective governance of the PCN by supporting the steering committee, working groups and sharing network and ensures effective engagement of all people impacted by implementation of the PCN including health care providers, First Nations and other Indigenous people and communities in the PCN.
  • Lead the orientation of all incoming PCN steering committee members.
  • Support the Division in maintaining the overall strategic coherence of the PCN Steering Committee vision and strategy.
  • Demonstrate a commitment to cultural safety and humility within the PCN.
  • Ensure timely reporting to the Steering Committee.
  • Support effective change management and works closely with change management resources available.
  • Develop and support the establishment of evaluation processes, including working with existing PMH evaluation frameworks.
  • Promote positive communications and collaborative practice to improve efficiencies and works with teams to resolve conflict as required.
  • Work collaboratively with representatives from other communities.
  • Perform other duties as required.
Qualifications
  • Post-secondary degree in a health or leadership related discipline. Master’s degree in a relevant health or administrative field preferred. Experience in community development will be considered an asset. Other combinations of education and experience may be considered on a case-by-case basis.
  • A minimum of five years previous collaborative and distributed leadership experience, ideally in a health care setting.
  • Valid driver’s license and access to a reliable vehicle.
  • Demonstrated experience in collaborative leadership and community development.
Skills
  • Ability to communicate effectively and empathetically and build trust and rapport with diverse groups of stakeholders and rightsholders, including First Nations representatives, healthcare professionals, community members, and administrative staff.
  • Demonstrated ability to analyze overarching goals, principles, and objectives of the Primary Care Network space, and to develop a clear strategy for engaging stakeholders to achieve outcomes within a limited timeframe.
  • Demonstrated knowledge of Indigenous cultural safety and humility and knowledge of related recent publications/reports and Government of BC positions and policies of importance to the health system in BC.
  • Proficiency in facilitating group discussions and fostering consensus among diverse stakeholders to ensure productive collaboration and decision-making processes.
  • Strong organizational skills to manage multiple tasks simultaneously, prioritize activities, and meet tight deadlines. This includes the ability to create and adhere to project plans, budgets, and timelines.
  • Experience in stakeholder analysis and engagement techniques to identify key individuals and groups, understand their interests and concerns, and tailor communication and engagement strategies accordingly.
  • Knowledge of community development and shared governance principles and practices to facilitate the establishment of a community advisory group and foster meaningful community engagement and participation.
  • Demonstrated experience in implementing changes and improvements, from initiation to completion, through a quality improvement framework.
  • Excellent listening, written and oral communication skills.
  • Knowledge and understanding of primary care settings, the health care system and the complexity of the environment.
  • Experience bringing facilitative leadership to a collaborative cross-organizational table.
  • Experience in providing comprehensive support to governance tables, such as multi-stakeholder Steering Committees, implementing effective governance practices, and supporting governance-level functions.
  • Ability to support the Steering Committee Co-Chairs in preparing and facilitating PCN Steering Committee Meetings and various working group meetings.

The Thompson Region Division of Family Practice is committed to improving equality and promoting diversity in the workplace. We strive to create a working environment that is inclusive, psychologically, and physically safe and ensures everyone is heard and valued for their contributions.

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