Guest Services Supervisor

3 weeks ago

Toronto ON, Canada Marriott International Full time

Job Category Rooms & Guest Services Operations
Location Delta Hotels Fredericton, 225 Woodstock Road, Fredericton, New Brunswick, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? Relocation? Position Type Non-Management POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Count and secure bank at beginning and end of shift. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow company policies and procedures; complete safety training and certifications; protect company assets. anticipate and address guests' service needs; assist individuals with disabilities; Speak using clear and professional language; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Related Work Experience: At least 1 year of related work experience.




License or Certification: None Marriott International is an equal opportunity employer. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's most important. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Original job Hozpitality - Guest Service Supervisor posted on GrabJobs .

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