Technical Support Advisor

4 weeks ago

Oakville ON, Canada Siemens Mobility Limited Full time

Freedom and a healthy work-life balance – Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
# Solve the world’s most significant problems – Be part of exciting and innovative projects.
# Opportunities to advance your career and mentorship programs on a local and global scale.
# Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
# Participate in our celebrations, social events and offsite business events.
# Diversity and inclusivity focused.

As a member of the Performance and Technical Support team to fulfill the Technical Support and Spares Supply Agreement (TSSSA) objectives, you will be delivering high servicing standards in safety, performance and reliability, measured by cost, quality and customer satisfaction. Provide Technical advice to our customers' maintenance workforce to enhance equipment reliability of the Siemens charger locomotive and coaches’ fleet. Assist the Siemens Mobility Customer Service department providing details on Customer related inquires, involving Mechanical Department concerns. Drive increased productivity and quality through strong know-how, experience, successful collaboration, and innovative thinking.
Participate and adhere to short, medium and long term strategic goals.
# Identify and contribute to KPI's related to contract deliverables, monitor and control progress towards goal achievement to drive business improvements.
# Participate in regular reviews with customer representatives and demonstrate improvement in product performance and satisfaction by supporting the customer in achieving business objectives.
# Ensure a professional communication style and build a relationship with the client that provides a stable foundation for business activities.
# Ensure specific contractual and customer requirements are met by participating in internal contract reviews.
# Interact with support functions and key vendors to ensure timely delivery of materials and services by participating in performance reviews as required.
# Produce and maintain evidence in the agreed upon format to demonstrate that the company has met contract deliverables.
# Ensure the fleet is compliant with rail regulations, group standards and Siemens policies.
# Collaborate with the head office engineering organization on reactive and proactive fleet improvements.
# Support the implementation and ongoing management of the performance program, monitor reliability and performance trends and develop improvement proposals.
# Demonstrate behavior and values consistent with Siemens values, the Siemens Mobility Behavioral Partnership and the Siemens Code of Ethics.
# Drive productivity improvement using continuous improvement and Six Sigma techniques to support strategic objectives.
# At all times respect and demonstrate Siemens’ Health & Safety standards.

Bachelor's degree in Electrical or Mechanical Engineering or DEC in Mechanical or Electrical Engineering Technology or equivalent experience. Strong technical understanding of the rolling stock industry, with in-depth knowledge of rolling stock maintenance techniques, procedures and best practices. Excellent English both written and verbal, with excellent communication skills in the language. French language skills are an asset. User knowledge of Fleet monitoring and CMMS Software. Good knowledge of Microsoft Office suite application to generate reports, presentations, email communications, and work with spreadsheets. Experience supervising and leading multi-functional teams in a rail environment preferred. Experience in fleet implementation. Experience with contracts and commercial activities. The preferred candidate will have a background maintenance, commissioning or another rail-related experience.
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