Director Creative Performance

1 month ago

Toronto ON, Canada AutoTrader.ca Full time

TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. net in Quebec) offers the largest inventory of new cars and used cars inCanada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider inCanada. The platform's suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. 5 million credit applications are submitted via the Dealertrack Canada portal each year. Will oversee the management of the day-to-day proactive, reactive retention, and performance management operations.Will build strategies and plans out of analytics and monitoring customer activity and working with the Marketing team to develop strategies and action plans to prevent churn; Create the overall retention strategy for the business using reporting data and predictive analytics with an emphasis on proactive retention to protect revenue and customers.
- Ensures analysis is taking place of customer products to ensure the Retention team is offering correct packages to retain customer business.
- Oversees management activities to maximize employee satisfaction through coaching & performance management.
- Demonstrates commitment to the efficient implementation of new initiatives by leading the change process.
- Works cross-functionally with Marketing and Training to develop programs to further enhance Retention team skills.
Business Performance
- Analyzes churn reports using predictive analysis to provide insights to present to the executive level. Builds relationships within the external automotive market to gain stakeholder confidence.
- Conducts extensive market research to understand customer behavior and market trends to make recommendations to reduce churn.
- reviews and discusses at daily/ weekly/monthly/quarterly performance reviews, and adjusts activities as required
- reviews and discusses at daily/ weekly/monthly/quarterly performance reviews, and adjusts activities as required
- Please indicate if required (R), preferred (P), or asset (A)
- Post-secondary education in Marketing, Commerce, Business, or related field (R)
- Demonstrated ability to lead, train, coach, and motivate a team to effectively increase performance results and achieve desired results in the area of client retention (R)
- Ability to influence executive level (R)
- Proven and demonstrated technical and analytical skills (R)
- Ability to articulate solutions with concise direction (R)
- able to handle multiple styles of communication and levels of management (R)
- Skilled at building internal relationships and partnerships (R)
- Excellent time management and organizational skills
- Proactive, enthusiastic, motivated, and flexible
- Creative and innovative
- Here are a few benefits we all benefit from that support us to be our creative best.
We provide discounts to nation-wide gyms, onsite gyms (when we’re in the office), an Employee and Family Assistance Program, as well as a virtual wellness program.
Local in-office free gyms
-Weekly virtual wellness events
-In addition to in-house training, we provide an annual lifestyle allowance of $1500 so you can grow your skills.
-Conferences & training budget
-Regular internal training programs
Financial planning
-Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.

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