Team Lead Software Engineer

1 week ago

Markham ON, Canada Sage Recruiting Full time

Sage Recruiting is looking for a Customer Support Team Lead to join a leading provider of SaaS solutions for clubs and their members, used by millions across North America. The role involves supervising the support team and overseeing related projects to ensure goal achievement. We're looking for a dedicated, customer-focused professional to join the company on a full-time basis.
Responsibilities include day-to-day involvement in team processes, such as task delegation, managing and motivating direct reports, and overseeing processes to ensure both objectives and client satisfaction are met.

Manage a team of 7-10 Technical Customer Support Analysts
Ensure the team meets Client Service Level Agreements and review client survey responses for representatives weekly.
Monitor team phone calls for quality, provide coaching tips, and assist with backlog management to ensure quick call resolution.
Hold weekly meetings with team representatives to discuss ongoing issues, share necessary information, and evaluate staff performance.
Assist with client calls and issues during high call volumes and mentor team members to support their growth and career planning.
Write and deliver performance reviews and establish Key Performance Indicators.
Continuously seek new and innovative methods to deliver excellent customer service, and foster an environment of innovation and creativity within the team.
Develop direct reports, ensuring fairness, managing diversity, and making tough decisions with managerial courage and compassion.
Manage work effectively with a focus on continuous process improvement.
Conduct regular coaching sessions on both performance and development.
Initiate departmental improvements, including training sessions and process changes.

2-3+ years experience leading and managing a team
~ Bachelor’s Degree / College Diploma
~ Experience in Customer Service (preferably in the software industry)
~ Excellent organizational skills and time management
~ Capable of managing multiple priorities and delivering quality results on time;
~ Great business casual working environment
Hybrid based in Markham Office

Sage Recruiting is an Ontario-based, Women-owned Technical and Executive recruitment consultancy that strives to make the recruitment industry a better place for candidates. We are supporters of LGBTQIA and diversity advocates. Our Founder and partner are both software developers and the entire team has learned to code.

  • Lead Systems Engineer

    1 month ago

    Markham, Canada Jonas Software UK Full time

    Description :  Lead Systems Engineer Information Technology & Security Department / TheCoraGroup Direct manager: Director IT & Security Onsite in Markham, ON TheCoraGroup is looking for a Lead Systems Engineer that has a passion for technology, if you are someone that keeps up with the latest Market Trends, has the aptitude to design...

  • Lead Systems Engineer

    3 weeks ago

    Markham, Canada Jonas Software UK Full time

    Description :  Lead Systems Engineer Information Technology & Security Department / TheCoraGroup Direct manager: Director IT & Security Onsite in Markham, ON TheCoraGroup is looking for a Lead Systems Engineer that has a passion for technology, if you are someone that keeps up with the latest Market Trends, has the aptitude to design...

  • Principal/Lead Software Engineer

    1 week ago

    Markham, Ontario, Canada Qualcomm Full time

    Company:Qualcomm Canada ULCJob Area:Engineering Group, Engineering Group > Software EngineeringGeneral Summary:Qualcomm Automotive team is rapidly expanding to offer optimized solutions for infotainment and ADAS/Autonomous Driving. To scale and strengthen our offering in this domain, we are seeking a strong Principal level Lead Technical Engineer Leads who...

  • Lead Software Engineer

    1 month ago

    Toronto, ON, Canada Storm4 Full time €200,000 - €260,000

    ⚡ Role: Lead Software Engineer Industry: E-Mobility & Payments Location: Toronto (remote) Salary: CAD$200K- CAD$260K + large equityThis is a great opportunity for a Lead Software Engineer to join the founding engineering team at an early stage startup that sits at the intersection of Mobility and Payments! They have developed a SaaS platform that is...

  • Lead Software Engineer

    3 weeks ago

    Toronto, ON, Canada Storm4 Full time

    ⚡ Role: Lead Software Engineer Industry: E-Mobility & Payments Location: Toronto (remote) Salary: CAD$200K- CAD$260K + large equityThis is a great opportunity for a Lead Software Engineer to join the founding engineering team at an early stage startup that sits at the intersection of Mobility and Payments! They have developed a SaaS platform that is...

  • Lead Software Engineer

    3 weeks ago

    Toronto, ON, Canada Storm4 Full time €200,000 - €260,000

    ⚡ Role: Lead Software Engineer Industry: E-Mobility & Payments Location: Toronto (remote) Salary: CAD$200K- CAD$260K + large equityThis is a great opportunity for a Lead Software Engineer to join the founding engineering team at an early stage startup that sits at the intersection of Mobility and Payments! They have developed a SaaS platform that is...

  • Lead Software Engineer

    4 weeks ago

    Toronto, ON, Canada Storm4 Full time €200,000 - €260,000

    ⚡ Role: Lead Software Engineer Industry: E-Mobility & Payments Location: Toronto (remote) Salary: CAD$200K- CAD$260K + large equityThis is a great opportunity for a Lead Software Engineer to join the founding engineering team at an early stage startup that sits at the intersection of Mobility and Payments! They have developed a SaaS platform that is...

  • Lead Software Engineer

    3 weeks ago

    Toronto, ON, Canada Storm4 Full time €200,000 - €260,000

    ⚡ Role: Lead Software Engineer Industry: E-Mobility & Payments Location: Toronto (remote) Salary: CAD$200K- CAD$260K + large equityThis is a great opportunity for a Lead Software Engineer to join the founding engineering team at an early stage startup that sits at the intersection of Mobility and Payments! They have developed a SaaS platform that is...

  • Senior Software Engineer – Python Automation

    4 weeks ago

    Markham, Canada JAM Software GmbH Full time

    Senior Software Engineer – Python Automation Are you ready to be part of a leading global engineering design house specializing in the design and development of embedded software/hardware, electronics, and electro-mechanics? What we’re looking for • Highly motivated and dynamic professionals • Motivated designers with broad backgrounds and...

  • Senior Software Engineer – Python Automation

    4 weeks ago

    Markham, Canada JAM Software GmbH Full time

    Senior Software Engineer – Python Automation Are you ready to be part of a leading global engineering design house specializing in the design and development of embedded software/hardware, electronics, and electro-mechanics? What we’re looking for • Highly motivated and dynamic professionals • Motivated designers with broad backgrounds and...

  • Senior Software Engineer – Python Automation

    4 weeks ago

    Markham, Canada JAM Software GmbH Full time

    Senior Software Engineer – Python Automation Are you ready to be part of a leading global engineering design house specializing in the design and development of embedded software/hardware, electronics, and electro-mechanics? What we’re looking for • Highly motivated and dynamic professionals • Motivated designers with broad backgrounds and...

  • Senior Software Engineer – Python Automation

    3 weeks ago

    Markham, Canada JAM Software GmbH Full time

    Senior Software Engineer – Python Automation Are you ready to be part of a leading global engineering design house specializing in the design and development of embedded software/hardware, electronics, and electro-mechanics? What we’re looking for • Highly motivated and dynamic professionals • Motivated designers with broad backgrounds and...

  • Senior Software Engineer – Python Automation

    3 weeks ago

    Markham, Canada JAM Software GmbH Full time

    Senior Software Engineer – Python Automation Are you ready to be part of a leading global engineering design house specializing in the design and development of embedded software/hardware, electronics, and electro-mechanics? What we’re looking for • Highly motivated and dynamic professionals • Motivated designers with broad backgrounds and...

  • Lead Software Engineer

    1 month ago

    Toronto, ON, Canada Storm4 Full time €200,000 - €260,000

    ⚡ Role: Lead Software Engineer 💼 Industry: E-Mobility & Payments 🌎 Location: Toronto (remote)💰 Salary: CAD$200K- CAD$260K + large equity This is a great opportunity for a Lead Software Engineer to join the founding engineering team at an early stage startup that sits at the intersection of Mobility and Payments! They have developed a SaaS...

  • Senior Software Development Engineer

    1 week ago

    Markham, Ontario, Canada JAM Software GmbH Full time

    Senior Software Engineer – Python AutomationAre you prepared to join a top global engineering design firm specializing in embedded software/hardware, electronics, and electro-mechanics?The Connectivity test team is looking for a dedicated Automation Developer to contribute to enhancing our partner's infotainment system.As a part of the Connectivity...

  • Senior Lead Engineer

    3 weeks ago

    Markham, Canada GE Renewable Energy Full time

    Job Description SummaryThe energy transition, and more in particular the decarbonization of power, leads to an increasing share of distributed renewables in the generation mix. This comes with an increasing amount of flexibility, which greatly challenges grid operators to support secure and resilient transmission system operation. Hence, one of the main...

  • Lead, Software Engineer

    4 weeks ago

    Toronto, ON, Canada Storm4 Full time €200,000 - €260,000

    Role: Lead Software Engineer Industry: E-Mobility & Payments Location: Toronto (remote) Salary: CAD$200K- CAD$260K + large equityThis is a great opportunity for a Lead Software Engineer to join the founding engineering team at an early stage startup that sits at the intersection of Mobility and Payments! They have developed a SaaS platform that is powering...

  • Lead, Software Engineer

    3 weeks ago

    Toronto, ON, Canada Storm4 Full time €200,000 - €260,000

    Role: Lead Software Engineer Industry: E-Mobility & Payments Location: Toronto (remote) Salary: CAD$200K- CAD$260K + large equityThis is a great opportunity for a Lead Software Engineer to join the founding engineering team at an early stage startup that sits at the intersection of Mobility and Payments! They have developed a SaaS platform that is powering...

  • Lead, Software Engineer

    1 month ago

    Toronto, ON, Canada Storm4 Full time €200,000 - €260,000

    Role: Lead Software Engineer &##128188; Location: Toronto (remote) &##Salary: CAD$200K- CAD$260K + large equity This is a great opportunity for a Lead Software Engineer to join the founding engineering team at an early stage startup that sits at the intersection of Mobility and Payments! They have developed a SaaS platform that is powering the next...

  • Lead Software Engineer

    4 weeks ago

    Toronto, ON, Canada Agilus Work Solutions Full time

    We are looking for an experienced and high-performing individual to join our Software Engineering team as a Lead Software Engineer. This senior technical role is responsible for the building, integrating, deployment, and support using AWS technologies such as GLUE, S3 and Lambda etc. In this role you will have opportunity to work with leading-edge...