Student, Software Delivery Analyst

4 weeks ago

Waterloo ON, Canada Sun Life Financial Full time

Student, Software Delivery Analyst (Fall 2024 & Winter 2025) page is loaded Student, Software Delivery Analyst (Fall 2024 & Winter 2025) Apply locations Waterloo, Ontario time type Full time posted on Posted 3 Days Ago job requisition id JR00095512

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description:

As a Software Delivery Analyst in Sun Life Financials Employee Experience Technology (EET) organization, you will assist in fulfilling Software Delivery service requests for our internal customers on a global scale. The requests are generally to implement new software, upgrade existing software, or to release bug\security fixes to desktops\laptops\Virtual Machines. 

Length of Term: 8-months (September 2024 - April 2025)

What will you do?

  • Managing the end-to-end deployment of changes (in the form of SCCM packages) to the desktop\laptop\Virtual Machine environment in accordance with software delivery standards and processes, ensuring as little impact to end users as possible.

  • Gathering and understanding customer requirements; interpret their objectives and look for ways to help them accomplish their goals.

  • Build schedules with key stakeholders and coordinate testing, piloting, and delivery.

  • Ensure all project documentation is fully complete and projects are moved through their workflow (includes change tickets, knowledge solutions, checklists, etc.).

  • Ensure support teams are well prepped to promptly manage issues and escalations.

  • Lead or participate in cross-functional teams to drive projects forward.

  • Develop and manage relationships with both business and technical teams.

  • Contribute to and lead the development of standard software delivery practices and procedures.

  • Facilitate and participate in discussions to overcome technical challenges by finding workarounds and solutions.

  • Provide regular status updates and work collaboratively with a global team.

  • Data analysis and creating reports for our customers\partners.

  • Pro-actively identify and resolve team and\or individual technology knowledge gaps.

What do you need to succeed?

  • Experience with Microsoft Endpoint Configuration Manager (SCCM) or other software delivery platforms.

  • Data analysis using Microsoft Excel.

  • Data analysis using SQL would be an asset.

  • An understanding of the Windows 10 operating system (file structure, registry, user profile, etc.)

  • Strong soft skills enabling them to gather\understand customer requirements, schedule activities with our engagement points, and stick handle complex problems.

  • Strong analytical skills, specifically in troubleshooting and data analysis

  • A technical background with an aptitude for learning new technology quickly.

What is in it for you?

  • A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner

  • An environment of continuous learning and improvement

  • We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work Canada

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Temporary Employee

Posting End Date:

14/05/2024 Similar Jobs (5) Student, Software Delivery Analyst (Fall 2024 - Summer 2025) locations Waterloo, Ontario time type Full time posted on Posted 3 Days Ago Student, Junior Strategy Analyst (Fall 2024) locations 2 Locations time type Full time posted on Posted 2 Days Ago Student, Network Analyst (Fall 2024) locations Waterloo, Ontario time type Full time posted on Posted 3 Days Ago

At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.

We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.

Shape the future

With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.

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