Senior Software Engineer Customer Success
3 days ago
Vancouver BC, Greater Vancouver Regional District, BC; British Columbia, Canada
Remitly Canada Operations, Inc.
Full-time
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Architect Customer Success platforms at Remitly using frontend, backend, and Agentic AI engineering skills in a hybrid work culture.
As a Senior Software Development Engineer, you will expand Remitly’s next-generation Customer Success platform. You will architect workflows, launch high-impact capabilities, and improve experiences for customers and support agents. The work spans scalable software, AI applications, and cross-functional delivery.
Key Responsibilities
Lead technical strategy for Customer Success Technology engineering Shape architecture and technical roadmaps for software systems Translate requirements into scalable, high-quality software solutions Architect frontend, backend, and Agentic AI applications Troubleshoot issues and perform root cause analysis
Requirements:
Bachelor’s degree or equivalent work experience Six or more years of team-based software engineering experience Frontend and backend leadership experience Experience leading engineers on large features Exposure to DevOps, CI/CD, and modern AI tools Lead customer-focused software engineering at Remitly across scalable systems, intuitive experiences, and Agentic AI capabilities. #J-18808-Ljbffr
Key Responsibilities
Lead technical strategy for Customer Success Technology engineering Shape architecture and technical roadmaps for software systems Translate requirements into scalable, high-quality software solutions Architect frontend, backend, and Agentic AI applications Troubleshoot issues and perform root cause analysis
Requirements:
Bachelor’s degree or equivalent work experience Six or more years of team-based software engineering experience Frontend and backend leadership experience Experience leading engineers on large features Exposure to DevOps, CI/CD, and modern AI tools Lead customer-focused software engineering at Remitly across scalable systems, intuitive experiences, and Agentic AI capabilities. #J-18808-Ljbffr