Weekend shift associate

4 weeks ago

Toronto ON, Canada Hyundai Capital Canada Full time

Who We Are: Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.
Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our various employee programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and passionately invested in HCCA's success.

Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: simplicity, collaboration, elements of nature and symmetry.

Position Details: The Associate, Customer Care will be responsible for providing exceptional customer service experience by efficiently answering phone calls, emails, and escalation cases for all Hyundai, Kia and Genesis brands. In addition, the associate will support the Senior and Manager, Customer Care with various assigned tasks. The Associate will work the rotating shifts between the hours of 8:30 am to 8 pm EST.

Answer incoming calls and emails regarding lease and loan accounts in an efficient manner. Identify customer’s questions, concerns, and complaints in a compassionate, prompt and courteous manner and provide effective solutions. Meet or exceed the key performance indicators
Follow-up with customers and/or dealers on complaint and/or question resolution status
Manage Customer Care Queues, letter generation and other tasks in the servicing system


Previous experience in customer facing role, or call center environment preferred
Automotive finance experience is a plus
Experience in corporate work environment preferred

Bi-Lingual French/English required.
Ability to communicate clearly both verbally and written in both languages.
Capacity to work flexible work hours, which may include day, evening and weekend shifts
Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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