Assistant Outlet Manager

2 weeks ago

Toronto ON, Canada InterContinental Toronto Centre Full time

JOB OVERVIEW:

Assist in managing one or more full-service food and beverage outlet(s) on a daily basis. Serve as Outlet Manager in his/her absence. Adhere to federal, provincial and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

  • Supervise day-to-day shift activities of one or more food and beverage outlet(s). Schedule employees to ensure proper shift coverage. Assist in communicating and enforcing policies and procedures.
  • Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
  • Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
  • Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Maintain appropriate service recovery guidelines in order to ensure total guest satisfaction.

Assist in monitoring performance of the restaurant/room service and mini bar departments through analysis of guest feedback and financial results. Make recommendations for corrective action as needed.

Assist in maintaining and enforcing procedures to (1) ensure the security and proper storage of inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs.

  • Ensure that all equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs.
  • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.
  • Interact with outside contacts:
  • Guests – to ensure their total satisfaction
  • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Other contacts as needed (professional organizations, community groups, local media)
  • May serve as Manager on Duty
  • Perform other duties as assigned.

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