Branch Claims Manager

2 weeks ago

Richmond Hill ON, Canada Cambria Full time

The Regional Claims Manager is a problem-solver who oversees the identification, investigation, and resolution of issues related to customer claims. This role requires a deep understanding of claims handling, product functionality and communication to ensure a smooth experience for customers and business partners.

Respond to customer inquiries and complaints regarding product quality, functionality, or performance.
Determine the validity of claims based on product specifications, warranty terms, and company policies.
Maintain clear, consistent communication with customers, business partners, and other stakeholders regarding product claims and their resolutions. Work with fabricator business partners to resolve customer concerns by providing solutions like replacements, repairs, or credits based on Cambria’s policies.
Develop and implement solutions to fix identified issues through communication with fabrication business partners.
Collaborate, train and mentor fabricator business partners to ensure a consistent approach in handling, fabricating and installing Cambria products.
Ability to translate technical information into actionable insights for customers and business partners.
Provide effective leadership and guidance to a team of Field Service Technicians (FST). Collaborate, communicate and coach FST’s through challenging and dynamic customer claims.

Aptitude to investigate complaints for facts and recommend resolutions in a timely manner
Strong attention to detail and accuracy in data entry and record keeping

Bachelor’s degree or prior field related experience
Experience: 1-3 years account and/or claims management experience
Google Suites, Salesforce, Oracle, ability to read technical drawings/documents is a plus

Managerial Requirements: Responsible for managing Field Service Technicians assigned to the region.
This is an office and travel position requiring phone and computer use. Local and overnight travel is required up to 15% of the time. Valid Driver's license is required.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Applicant Rights Under Federal Employment Law: FMLA, EEO, EPPA

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