Control Room Operator

3 weeks ago


Ottawa ON, Canada Securitas Inc. Full time

Control Room Security Operator - BILINGUAL
We are seeking a vigilant individual to ensure the safety and security of the site by monitoring surveillance cameras, alarms, and access control systems from a centralized control room.
Act as first line response for telephone calls, emails or walk ins from client staff, visitors and contractors.
Performs active monitoring of various security systems, including CCTV, intercom, and access control.
Performs accurate data entries and reports in a timely manner for escalation.
Access control with voice communication to various facilities across the country.
Remotely troubleshoot for alarms or access control issues.
Conduct virtual (monitoring) and physical security patrols of assigned facilities.
Completing daily briefing, as well as, writing and being able to understand incident reports.
Must be Bilingual (English and French).
Must be eligible to obtain Reliability Security Status.
Must be available to work a rotating schedule including evenings, nights, and weekends (24/7 Operations).
Have a valid Ontario Security Guard License.
Great customer service skills (phone, email and in person).
Good computer knowledge and use of computer systems.
Previous experience in a Call Centre or a Security Control Room would be an asset.
United through our common purpose, we provide the security needed to safeguard our clients' assets and people. If you live by these values, we’re looking for you to join the Securitas team.
Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada
Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job. #


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