Customer Account Specialist

4 weeks ago

Brampton ON, Canada Charger Logistics Full time

Charger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team. The Customer Account Specialist also plays a critical role in ensuring the client always receives an accurate and current price.

Responsibilities-:

Extreme ownership of track & trace for assigned client orders; ensure tracing board is clear and updated at the end of every shift.

Receive, analyze, and process all incoming RFP and spot rate requests for cross border, domestic Canada, and domestic USA business opportunities.

Analyze bid invitations, requests for proposals (RFPs), and other relevant solicitations to understand project requirements, scope, and evaluation criteria.

Afternoon and Night shifts

Enter all orders, record shipping details and updates accurately and in a timely manner.

Track and Trace large volume of customer orders.

Entering, updating, and processing customer orders on various interfaces.

Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner.

Provide accurate rates to clients that are reflective of market rates, services provided, and geographies travelled utilizing the resources available in Fleet Manager Pro.

Regularly correspond with the Client to follow up on freight movements, solve complex service issues, address inefficiencies, and recommend opportunities for further growth and development of the client relationship.

Approve accessorial charges and invoices issued on behalf of common carriers.

Proactively communicate all freight acquisitions to the Innovation Lead

Requirements:

Bachelor’s Degree Business, Accounting, Finance, Mathematics and Analytics is preferred.

Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them.

Previous experience in an analyst role and or in pricing function is required.

Proficiency in Microsoft office is a must.

Experience performing data extraction utilizing tools.

Must be able to work to deadlines and sustain high productivity levels.

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