Dispatch Manager

4 weeks ago

Oakville ON, Canada Challenger Motor Freight Inc Full time

Job: Dispatch Manager, DAYS

Mission statement: Our Mission at ASL Distribution is to provide our customers with cost-effective, quality logistics solutions with a commitment to ensure: The right Product - In the right Place - At the right time. In the right condition - The Right Attitude.

Job description:

We are seeking a skilled and experienced Dispatch Manager to join our team. As a Dispatch Manager, you will be responsible for overseeing the day-to-day operations of our dispatch department, ensuring efficient coordination of resources, timely delivery of goods or services, and excellent customer satisfaction.

Job Duties:

  • Manage and supervise a team of dispatchers, ensuring their productivity and adherence to company policies and procedures.
  • Address any issues or delays in delivery or service and implement solutions to mitigate future occurrences.
  • Maintain accurate records of dispatch activities, including delivery schedules, vehicle maintenance, and customer interactions.
  • Evaluate performance metrics and implement improvements to optimize efficiency and reduce costs.
  • Ensure compliance with all regulatory requirements and safety standards, DOT/MTO guidelines.
  • Train and mentor dispatch staff to enhance their skills and knowledge.
  • Develop and maintain strong relationships with customers, vendors, and other stakeholders.
  • Handle escalated customer inquiries or complaints in a professional and timely manner.
  • Adhere to company policies and procedures, as well as regulatory requirements related to dispatch activities.
  • Create weekly/monthly schedules for highway and city drivers.
  • Analyze highway lanes to maximize profitability and plan trucks accordingly.
  • Coordinate with the dispatch team to manage driver hours and downtime.
  • Identify opportunities with customers, generate leads, and develop quotes to win lanes.
  • Monitor fleet telematics, Load Link, and Border Connect and ensure rates are updated in the system promptly or/as instructed.
  • Work hand in hand with ASL’s partner companies to generate additional lanes to increase fleet volumes.
  • Work closely with Safety and Compliance Supervisor/Manager to ensure a safe driver fleet for ASL.
  • Perform operational analysis and recommend modifications to increase effectiveness and efficiency.

Experience:

  • Must have 5 years of Dispatch Manager experience.
  • Bachelor’s degree in business administration, logistics, or a related field (preferred).
  • Proven experience in dispatch operations, logistics, or transportation management.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Must have experience managing an asset fleet dispatch department, with 50 plus trucks and 125 plus trailers, dry vans, reefers, tandem, /tri/quads.
  • Excellent communication and interpersonal abilities.
  • Exceptional organizational and problem-solving skills.
  • Proficiency in computer systems and dispatch software.
  • Knowledge of transportation regulations and safety standards.
  • Ability to work effectively under pressure and in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as required.
  • AZ license an asset
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