Software Technical Writer

3 weeks ago

Toronto ON, Canada Bay Street Staffing Full time

One of our banking clients is seeking a Technical Writer for 4 months contract in Toronto.
Design, write, edit and maintain documentation for frontline and back-office roles
• Write new and maintain existing content to support call centres, banking centres, and back-office operations nationally:
o Procedure, process, policy and product information
o Legal disclosures and guidelines
Ensures that the information is clear, logical, accurate and complete, following plain language, style guide and accessibility standards
• Communicates effectively with business partners to ensure the correctness and effectiveness of content
• Recommends documentation solutions that utilize industry leading design practices for the intranet, including content reuse, search, plain language and design
• Adheres to all metadata and AI writing requirements with KC content

Experience in creating documentation for a technical audience
~ Excellent writing, editing, and communication skills



MS Office and SharePoint

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