Service Development Engineer
2 weeks ago
We are seeking a highly skilled and motivated Field Service Technician with expertise in SolidWorks to join our dynamic team. The ideal candidate will have a strong background in mechanical engineering, excellent problem-solving skills, and the ability to thrive in a customer-facing role. As a Field Service Technician, you will play a crucial role in providing technical support, installation, maintenance, and troubleshooting services for our products, with a focus on SolidWorks applications.
Responsibilities
Technical Support:
Provide expert technical assistance to customers, both remotely and on-site, regarding the implementation, operation, and troubleshooting of SolidWorks software and related systems.
Collaborate with customers to understand their unique requirements and challenges, offering customized solutions and recommendations.
Installation and Configuration:
Conduct on-site installations and configurations of SolidWorks software, ensuring proper integration with existing systems and hardware.
Verify system requirements and compatibility to guarantee a seamless user experience.
Training:
Deliver comprehensive training sessions to end-users on SolidWorks functionality, best practices, and troubleshooting techniques.
Create training materials and documentation to enhance user understanding and proficiency.
Maintenance and Upgrades:
Perform routine maintenance on SolidWorks installations, ensuring software is up-to-date and operating at optimal performance levels.
Collaborate with the engineering and development teams to implement software upgrades and patches.
Troubleshooting:
Diagnose and resolve technical issues related to SolidWorks software, hardware, and system integrations.
Provide timely and effective solutions to minimize downtime and optimize system performance.
Documentation:
Maintain accurate and detailed records of service activities, including installation reports, service tickets, and customer communication.
Collaborate with the technical support team to contribute to knowledge base articles and FAQs.
Requirements
Bachelor's degree in Mechanical Engineering, Computer Science, or a related field.
Proven experience as a Field Service Technician, with a focus on SolidWorks.
In-depth knowledge of SolidWorks software and its applications in mechanical design and engineering.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills for effective customer interaction.
Ability to travel to customer sites for on-site support and installations.
Certification in SolidWorks is a plus.
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