Operations Manager

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.
With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people. Oversee all aspects of the employee lifecycle, including hiring, training, performance management, learning & development, and departures Conduct performance evaluations, coaching, and development plans for direct reports Develop a culture of accountability and continuous improvement. Foster a strong safety-first culture by conducting regular audits, enforcing strict compliance with regulations and the company’s internal safety program, conducting regular training, and holding teams accountable to the highest safety standards to prevent incidents and ensure a secure work environment Lead regular safety meetings and training sessions to enhance employee skills, ensure safety protocol adherence, and foster industry best practices Develop and implement plans to manage employee assignments effectively, aligning with contractual obligations, budgetary needs, and compliance requirements Direct field labor forces and support personnel (internal and external) to meet or exceed customer expectations in scheduling and repair delivery. Manage departmental budgets, costs, and profitability with effective & efficient allocation of resources Deliver exceptional customer service, resolving issues efficiently to maintain satisfaction Quality Assurance and Resource Management: Monitor work processes, provide technical guidance, and ensure the availability and efficient use of materials, tools, and equipment. Ensure quality standards are met through clear, consistent oversight and support Maintain up-to-date knowledge of federal, provincial, and local elevator industry code requirements Minimum of 5 years of relevant experience in operational or field management, preferably within the elevator industry or a related technical field Demonstrated experience in people management, including the ability to lead, inspire, develop trust, and gain commitment from a diverse team. Ability to develop & grow team capabilities to deliver excellent service Exceptional interpersonal and communication skills, with experience engaging with employees, customers, and stakeholders at all levels, both internally and externally Strong financial acumen, with experience managing budgets and cost control. Familiarity with sales processes related to service and repair, new construction, and modernization projects Proven ability to read and interpret technical documents and specifications, with strong mechanical and electrical comprehension skills Ability to work effectively under pressure, manage multiple tasks, and thrive in a fast-paced setting Proficiency in MS Office (Excel, Word, Outlook) and enterprise resource planning (ERP) systems with ability to adapt to new processes & systems Experience working in a unionized environment and managing to a collective agreement Valid driver’s license and ability to travel within Ottawa and the surrounding region on operational needs This role offers a car allowance or company vehicle and fuel card Company pension Dental care Disability insurance Employee assistance program Life insurance On-site parking Bonus plans for all positions TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law. This posting is for a current existing vacancy within our organization. As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team Existing Position: Perm Full-time Structured onboarding, continuous learning, and development programs designed to support your growth. Sustainable ways of working supported by policies and working models aligned with local practices and business needs. Diversity & Inclusion Statement: At TKE, diversity drives innovation.