Client Service Representative

2 months ago

Richmond BC, Canada Spicers Canada ULC Full time

Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment.
We’re based in Vaughan, Ontario, with 16 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.
We are currently looking for a full-time *Customer Service Representative *reporting to the Customer Service Manager.
*Under the supervision of the Customer Service Manager, the duties and responsibilities of the Customer Service Representative include, but are not limited to, the following:
* Provide superior service to customers by offering detailed product information, suggesting substitutions, and grouping products for pricing efficiency;
* Input customer orders for paper, packaging, graphic solutions, and sign & display products into the system; assist with e-commerce orders for seamless customer service
* Prepare and manage quotations, coordinate with vendors for timely product sourcing, oversee inventory verification, and ensure accurate pricing and shipping details. Support the Outside Sales team by communicating relevant customer information and sales opportunities;
* Participate in training sessions to enhance product knowledge and sales techniques;
* Advise customers using all provided communication channels on all relevant information and keep Account Managers informed on order status;
* Support Cash & Carry and the Resource Centre departments;
* Minimum 1 – 3 years’ experience in sales and customer service;
* Industry knowledge and understanding of paper manufacturing, paper distribution, graphic products, printing processes, sign and display or industrial supplies and packaging considered an asset;
* Proficient in using MS Office,
* Excellent customer service skills;
* Excellent teamwork and team building skills;
* Ability to manage multiple projects and priorities.
*Able to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.;
* Ability to work in a busy, open area office;
* Work may require occasional weekend and/or evening work.
Job Types: Full-time, Permanent
Dental care
* On-site parking
* 8 hour shift
Customer service:

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