Client Services Support Manager

1 month ago

Burlington ON, Canada Evertz Microsystems Limited Full time

Evertz is looking for a Client Support Manager to join our growing team. Reporting to the Senior Manager of the Technical Operations Centre, the CSM will be an advocate for current clients. The CSM will be tasked with keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, and recommending different product options to clients.

Act as Customer Account Manager for large and small Evertz Customers
Manage Service Level Agreements and ensure all commitments are met
Provide regular reporting for customer system performance and incidents
Manage small teams of engineers, focused on customer related issues
Facilitate escalations to the management and other internal Evertz teams
Plan, organize and lead customer project deployments
Highlight training requirements and schedule resources accordingly
Previous experience managing large projects with tight timelines.
Excellent oral and written communication skills and the ability to train and manage employees.
Detail-oriented and results focused individual with a proven ability to manage multiple priorities with a demonstrated sense of urgency.
Computer aptitude with proficiency in Microsoft Office, Word, Excel, Outlook.
Technical Diploma/Degree or equivalent work experience (preferred).
Broadcast and/or Network Experience is an asset.
Casual work environment
Social events and sports teams
Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.
Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.
Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing privacy@evertz.Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at privacy@evertz.Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
A complete privacy policy can be found at
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
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