Director, Retail

3 weeks ago

Brandon MB, Canada Westoba Credit Union Ltd Full time

Job Category : Member & Employee Experience

Requisition Number : DIREC001592

Apply now

  • Posted : April 29, 2024
  • Full-Time
  • Hybrid
Locations

Showing 1 location

Corporate Default
Brandon, MB R7A4E8, CAN

As our Director, Retail & Business Banking we are counting on you to:

  • Lead all operational efforts that are relevant to the overall member banking experience; work with the Vice President, Retail & Business Banking to develop strategy, execute programs, oversee campaigns, and drive projects and initiatives to continuously improve the processes and member experience
  • Collaborate with the Vice President, Retail & Business Banking in areas including budgeting, spending, and evaluation of products, services, programs and performance
  • Lead the development and evaluation of performance standards (SLA’s) to ensure that internal and external stakeholders receive what they are expecting, when they expect it.
  • Build and develop a team of qualified, professional, and capable employees through training, coaching, and mentoring, equipped to provide first class member service consistently and effectively
  • Translate organizational objectives into achievable operational goals and facilitate the process of goal setting, monitoring, and evaluation with direct reports, as well as ensuring that appropriate goals are set throughout the various layers of the departments
  • Ensure areas of responsibility meet the requirements of the DGCM, as well applicable legislation, regulations, and the credit union’s policies and procedures
  • Bring risk focus and understanding to all staff reporting through this position, aligned with the risk tolerance set out by the Board of Directors
  • Prepare and implement comprehensive business plans to facilitate financial target achievement by planning cost-effective operations and market development activities
  • Bring quality awareness and expectations to all staff reporting through this position, building excellence in lending, documentation, and member advice
  • Lead the growth of Westoba’s Retail & Commercial banking portfolio through enhanced advice and service delivery models which include online and virtual services

What you bring to the table:

  • Post-secondary education such as a bachelor’s degree in commerce/business administration is expected
  • Five to seven years' experience in a leadership role is expected; experience supporting the development and execution of corporate strategy and experience in the financial industry with retail and commercial lending is preferred
  • Previous financial institution experience within a leadership capacity is considered an asset
  • A combination of education and experience may be considered

Why Westoba?

  • Top Employer Recognition: We are proud to be recognized as a top employer in Manitoba. Our commitment to employee well-being, professional growth, and fostering a positive workplace sets us apart.
  • Inclusive Culture: We value diversity and inclusivity. Our workplace is characterized by a welcoming atmosphere where every voice is heard and respected.
  • Professional Growth: We provide ample opportunities for skill development, training, and career advancement including an annual $1000 learning & development allowance. Your growth is our priority.
  • Innovative Projects: Be part of groundbreaking projects that are shaping the future of credit unions.
  • Employee Benefits: Enjoy a competitive compensation package, comprehensive benefits & pension package, and a range of perks designed to enhance your work-life balance.
  • Collaborative Environment: Join a team that values collaboration, creativity, and teamwork.
  • Impactful Work: Your contributions will directly impact our success and the communities we serve.

Grow your career with Westoba Credit Union P lease submit your cover letter and resume by clicking the APPLY button. If this role is not right for you, referrals are always welcome

We thank all applicants; however, only those who are short-listed will be contacted.

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