Senior Manager, Application Support

3 weeks ago

Toronto ON, Canada Canadian Imperial Bank of Commerce Full time

Senior Manager - DI&A Production Application Support page is loaded Senior Manager - DI&A Production Application Support
Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2409704 We’re building a relationship-oriented bank for the modern world. You’ll be joining the DI&A Production Application Support team within CIBC’s Direct Financial Services group , as a Senior Manager, Production Application Support. You will lead and manage production support team for Tier 1 Digital applications – Online Brokerage (Investor’s Edge, Imperial Service and Wood Gundy Online) and its related applications. You will participate and lead Incident management, problem management activities for incidents related to your applications. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview
Platform Knowledge – Online Brokerage, OpenShift, MSSQL, Oracle
Problem Solving  – Collaborate on Incident, Problem and Change/Release Management to assist with restoring service, identifying and driving permanent corrective measures and safely & effectively managing change. Relationship Building  – Build and maintain key relationships while you work to assist with client requests and deliver high levels of client experience.
Effective Communication  – Communicate incidents, daily/weekly/monthly through reporting or executive presentations.
Team Lead –You will be responsible for administrative functions on behalf of the team such as creating/maintaining the schedule, monthly incident reporting/analysis, onboarding/off boarding team members.
You can demonstrate experience in managing major incidents impacting Application and Infrastructure Enterprise Contact Center Platforms.
You have a proven track-record in incident management and have worked previously in an ITIL/ITSM role for a financial institution (FI). This role requires 24/7 on-call support
Your critical thinking skills help to inform your decision making.
You give meaning to data.  We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Application Production Support, Business Requirements, IT Maintenance, IT Operations Support, Operational Efficiency, People Management, Service Levels, Technical Leadership, Work Collaboratively Similar Jobs (1)
Consultant, Production Application Support (Wealth management)
locations Toronto, ON time type Full time posted on Posted Yesterday At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

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