Senior Manager, Application Support

1 month ago

Toronto ON, Canada Canadian Imperial Bank of Commerce Full time

Senior Manager - DI&A Production Application Support page is loaded Senior Manager - DI&A Production Application Support
Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2409704 We’re building a relationship-oriented bank for the modern world. You’ll be joining the DI&A Production Application Support team within CIBC’s Direct Financial Services group , as a Senior Manager, Production Application Support. You will lead and manage production support team for Tier 1 Digital applications – Online Brokerage (Investor’s Edge, Imperial Service and Wood Gundy Online) and its related applications. You will participate and lead Incident management, problem management activities for incidents related to your applications. Details on your work arrangement (proportion of on-site and remote work) will be discussed during your interview
Platform Knowledge – Online Brokerage, OpenShift, MSSQL, Oracle
Problem Solving  – Collaborate on Incident, Problem and Change/Release Management to assist with restoring service, identifying and driving permanent corrective measures and safely & effectively managing change. Relationship Building  – Build and maintain key relationships while you work to assist with client requests and deliver high levels of client experience.
Effective Communication  – Communicate incidents, daily/weekly/monthly through reporting or executive presentations.
Team Lead –You will be responsible for administrative functions on behalf of the team such as creating/maintaining the schedule, monthly incident reporting/analysis, onboarding/off boarding team members.
You can demonstrate experience in managing major incidents impacting Application and Infrastructure Enterprise Contact Center Platforms.
You have a proven track-record in incident management and have worked previously in an ITIL/ITSM role for a financial institution (FI). This role requires 24/7 on-call support
Your critical thinking skills help to inform your decision making.
You give meaning to data.  We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit .
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Application Production Support, Business Requirements, IT Maintenance, IT Operations Support, Operational Efficiency, People Management, Service Levels, Technical Leadership, Work Collaboratively Similar Jobs (1)
Consultant, Production Application Support (Wealth management)
locations Toronto, ON time type Full time posted on Posted Yesterday At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

  • Senior Manager, Application Support

    4 weeks ago

    Toronto, ON, Canada Collabera Full time

    Title: Senior Manager, Enterprise Applications & Governance Location: Toronto, ON. Hybrid - 1 day in office 4 days remote Full-Time Direct Hire Canadian Citizenship or Valid PR Required As the Senior Manager of Enterprise Applications & Governance at our client, your primary mission is to enhance the lives of employees, especially those living in...

  • Senior Manager

    1 month ago

    Toronto, ON, Canada Canadian Imperial Bank of Commerce Full time

    Senior Manager - DI&A Production Application Support page is loaded Senior Manager - DI&A Production Application Support Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2409704 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to...

  • Application Support Analyst

    2 months ago

    Toronto, ON, Canada Nexus Systems Group Inc. Full time

    Typical Day in Role: • Act as a primary for day-to-day operational and production support for the Operational Risk technology solutions by coordinating activities with global stakeholders and support teams - escalate issues, lead service recovery teams, and ensure that root cause analysis is conducted. • Escalate to Senior Manager for assistance and/or...

  • Senior Application Support Coordinator

    5 days ago

    Toronto, Ontario, Canada Royal Bank Of Canada Full time

    Job Summary Job Description What is the opportunity? RBC Insurance Technology is seeking to hire a Senior Application Support Coordinator for its Insurance Technology Platform Support team. The Insurance Technology Platform Support Team is a specialized unit dedicated to ensuring the optimal performance, availability, and resilience of IT applications...

  • Senior Manager of Enterprise Applications

    3 weeks ago

    Toronto, ON, Canada Collabera Full time

    Title: Senior Manager, Enterprise Applications & GovernanceLocation: Toronto, ON. Hybrid - 1 day in office 4 days remoteFull-Time Direct HireAs the Senior Manager of Enterprise Applications & Governance at our client, your primary mission is to enhance the lives of employees, especially those living in remote mining camps, by providing robust and reliable IT...

  • Senior Manager of Enterprise Applications

    2 weeks ago

    Toronto, ON, Canada Collabera Full time

    Title: Senior Manager, Enterprise Applications & GovernanceLocation: Toronto, ON. Hybrid - 1 day in office 4 days remoteFull-Time Direct HireAs the Senior Manager of Enterprise Applications & Governance at our client, your primary mission is to enhance the lives of employees, especially those living in remote mining camps, by providing robust and reliable IT...

  • Senior Manager of Enterprise Applications

    3 weeks ago

    Toronto, ON, Canada Collabera Full time

    Title: Senior Manager, Enterprise Applications & GovernanceLocation: Toronto, ON. Hybrid - 1 day in office 4 days remoteFull-Time Direct HireAs the Senior Manager of Enterprise Applications & Governance at our client, your primary mission is to enhance the lives of employees, especially those living in remote mining camps, by providing robust and reliable IT...

  • Senior Manager of Enterprise Applications

    4 weeks ago

    Toronto, ON, Canada Collabera Full time

    Title: Senior Manager, Enterprise Applications & GovernanceLocation: Toronto, ON. Hybrid - 1 day in office 4 days remoteFull-Time Direct HireAs the Senior Manager of Enterprise Applications & Governance at our client, your primary mission is to enhance the lives of employees, especially those living in remote mining camps, by providing robust and reliable IT...

  • Senior Manager of Enterprise Applications

    4 weeks ago

    Toronto, ON, Canada Collabera Full time

    Title: Senior Manager, Enterprise Applications & GovernanceLocation: Toronto, ON. Hybrid - 1 day in office 4 days remoteFull-Time Direct HireAs the Senior Manager of Enterprise Applications & Governance at our client, your primary mission is to enhance the lives of employees, especially those living in remote mining camps, by providing robust and reliable IT...

  • Senior Manager of Enterprise Applications

    4 weeks ago

    Toronto, ON, Canada Collabera Full time

    Title: Senior Manager, Enterprise Applications & GovernanceLocation: Toronto, ON. Hybrid - 1 day in office 4 days remoteFull-Time Direct HireAs the Senior Manager of Enterprise Applications & Governance at our client, your primary mission is to enhance the lives of employees, especially those living in remote mining camps, by providing robust and reliable IT...

  • Senior Manager of Enterprise Applications

    3 weeks ago

    Toronto, ON, Canada Collabera Full time

    Title: Senior Manager, Enterprise Applications & GovernanceLocation: Toronto, ON. Hybrid - 1 day in office 4 days remoteFull-Time Direct HireAs the Senior Manager of Enterprise Applications & Governance at our client, your primary mission is to enhance the lives of employees, especially those living in remote mining camps, by providing robust and reliable IT...

  • Senior Application Developer

    1 month ago

    Toronto, ON, Canada Agco Full time €92,902 - €116,123

    Senior Application Developer (Oracle Fusion) Location Toronto, ON : Term: Permanent, Full Time Division/Branch: Information and Information Technology Division (I&IT) Division / Digital Platforms and Cybersecurity Branch Application Deadline: May 17, 2024 Level: Level 10 Salary Range: Min: $92,902 to Max: $116,123 Work Location: Head Office,...

  • Senior Manager of Enterprise Applications

    4 weeks ago

    Toronto, ON, Canada Collabera Full time

    Title: Senior Manager, Enterprise Applications & Governance Location: Toronto, ON. Hybrid - 1 day in office 4 days remote Full-Time Direct Hire As the Senior Manager of Enterprise Applications & Governance at our client, your primary mission is to enhance the lives of employees, especially those living in remote mining camps, by providing robust and...

  • Sales Manager Intern

    2 weeks ago

    Toronto, ON, Canada Amica Senior Lifestyles Full time

    SALES MANAGER/COMMUNITY RELATIONS DIRECTOR Full Time, Permanent   At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior...

  • Sales Manager Intern

    2 weeks ago

    Toronto, ON, Canada Amica Senior Lifestyles Full time

    SALES MANAGER/COMMUNITY RELATIONS DIRECTOR Full Time, Permanent   At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior...

  • Senior Manager

    1 month ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    Senior Manager - DI&A Production Application Support page is loaded Senior Manager - DI&A Production Application Support Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2409704 We’re building a relationship-oriented bank for the...

  • Senior Manager

    1 month ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    Senior Manager - DI&A Production Application Support page is loaded Senior Manager - DI&A Production Application Support Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2409704 We’re building a relationship-oriented bank for the...

  • Senior Manager

    1 month ago

    Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

    Senior Manager - DI&A Production Application Support page is loaded Senior Manager - DI&A Production Application Support Apply locations Toronto, ON time type Full time posted on Posted 2 Days Ago job requisition id 2409704 We’re building a relationship-oriented bank for the...

  • Senior Manager of Enterprise Applications

    5 days ago

    Old Toronto, Ontario, Canada EightSix Network Inc Full time

    Senior Manager of Enterprise Applications & Governance Part Time / Full Time Senior Manager of Enterprise Applications & GovernanceTitle: Senior Manager, Enterprise Applications & GovernanceLocation: Toronto, ON. Hybrid - 1 day in office 4 days remoteFull-Time Direct HireCanadian Citizenship or Valid PR RequiredAs the Senior Manager of Enterprise...

  • Sales Manager

    3 weeks ago

    Toronto, ON, Canada Amica Senior Lifestyles Full time

    Job Description :SALES MANAGER/COMMUNITY RELATIONS DIRECTORAmica Swan LakeFull Time, PermanentAt Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver...