Accommodations Clerk

3 weeks ago

Sioux Lookout ON, Canada Sioux Lookout First Nations Health Authority Full time

ACCOUNTABILITY

The Hostel Accommodations Clerk is directly accountable to the Team Leader .

JOB SUMMARY

The Accommodations Clerk is responsible for overall care of Hostel and private accommodation boarders, processing of boarders and boarder information. The Accommodations Clerk will also be responsible for assisting dispatch with daily pick up lists, working cooperatively with other staff and agencies and reporting on activities. Assist data in nightly data warrants.

ROLES AND RESPONSIBILITIES

    1. Overall care of the clients during their stay at the Hostel by:
      1. Ensuring that all clients are treated with respect and dignity
      2. Providing client(s) with all necessary information regarding transportation, accommodation and translations
      3. Ensuring that clients’ stay is as safe and comfortable
      4. Making every effort to substitute for the support of family and community
      5. Ensure that escorts for clients are provided accommodation.
      6. Ensuring that the elderly, children and those not capable of looking after themselves receive individual support as required
      7. Providing translation, when appropriate, for elders and other residents.
      8. Ensuring that clients respect the privacy, safety and comfort of other clients
      9. Arrange commercial accommodation as per procedure.
    2. Processing of client and client information during their stay at the hostel by:
      1. Ensuring that all clients are admitted to and discharged from the Hostel as outlined in appropriate procedures and that proper up-to-date records are kept of each admission and release
      2. Ensuring that all clients are properly oriented to their stay at the Hostel.
      3. Ensuring that all patient clients are aware of their appointments, and that proper records are maintained to monitor status of clients medical attention during stay at hostel
      4. Check house list to ensure who is in the building matches with date and warrant numbers
      5. Ensure all information is inputted into JMK Database System
      6. Give out meal tickets to the appropriate clients
      7. Complete room checks between with security
    3. Performing other duties such as:
      1. Processing clients, monitoring clients, tracking clients and assisting the Dispatch Clerk with ensuring the clients are on the transportation/pick up list
      2. Determining whereabouts of clients and providing such information to family, counselling unit, and medical/hospital staff when requested to do so
    4. Any other tasks assigned
MINIMUM QUALIFICATIONS
  • Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
  • Written and oral communication skills acceptable to the employer that meet the requirements of the role of Accommodation Clerk
  • The ability to perform the requirements of the position on a regular basis
  • Experience in frontline Customer Service working in a fast paced environment
  • Must be able to gain clearance to the Medical Transportation Record System (MTRS) support will be provided
  • Must be able to complete the duties of the position
  • Demonstrated computer skills, ability to use Microsoft office products and accurately type data
  • Ability to speak in a first Nations dialect of the Sioux Lookout Region would be a asset (Ojibway/Oji-Cree/Cree)
  • Able to problem solve, use good judgment and make sound decisions
  • Ability to work independently and works well with in a team
Key Competencies
  • Developing and maintaining a network of contacts, both inside and outside the organization, with people who may be able to supply information, assistance, or support for work-related goals. This includes building and maintaining friendly, warm relationships or a network of contacts with people who are, or might someday be, helpful in achieving work-related goals.
  • Taking the initiative to exceed (external and internal) client expectations constantly and consistently.
  • Ensuring that work accomplished is accurate in all relevant aspects.
  • Making decisions and/or taking action that recognizes the organization`s unique integrated pattern of behaviors and characteristics.
  • Creating honest, trusting, and successful working relationships with others (inside and outside the organization) by consistently demonstrating competence and reliability in job performance, and representing what is best about the organization through demonstrated principles, actions, and communications…
Background

The typical minimum level of education to perform this job competently is equivalent to high school completion or partial high school with specialized training. The person can read text of medium difficulty requiring an understanding of basic concepts. He/she may be expected to write text intended to communicate non-technical information and, display command of spelling, grammar, punctuation and basic composition. People working at this level can be required to have certain specialized skills, and be able to comprehend somewhat complicated procedures.

Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is three to six months.

Ongoing work assignments typically have clearly defined goals. The incumbent’s education, training, and previous experience ensure work assignments are successfully carried out because he/she understands what is expected, as well as the best approach to take.

Open until filled #J-18808-Ljbffr

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