Accounts Receivable Manager
2 weeks ago
About the Opportunity
- Lead and manage the Order to Cash (O2C) operations, ensuring timely, accurate, and efficient execution of collections, AR, and billing processes
- Oversee and support a team of 4 AR professionals, fostering a collaborative and high-performing environment through coaching, feedback, and career development
- Build strong relationships with merchants, clients, and internal teams to facilitate effective collections and resolve escalations, including billing discrepancies and intercompany transactions
- Own the collections strategy, ensuring adherence to processes and identifying opportunities for improvement to achieve cash flow targets
- Drive process improvements by leveraging ERP functionality (NetSuite preferred) to streamline workflows, automate operations, and enhance scalability
- Collaborate with Sales, IT, Finance, and FP&A teams to address larger account collections, resolve payment issues, and support reporting processes, including month-end AR packages and P&L impact
- Prepare and maintain accurate reports, including aging reports, DSO metrics, and KPIs, to monitor and optimize collections performance
- Ensure compliance and accuracy in departmental functions such as customer master maintenance, credit administration, cash application, vendor setups, and subscription-based billing
- Manage complex, time-sensitive projects such as transitioning non-sub-ledger customers to the sub-ledger and supporting cross-functional initiatives like e-invoicing and automation
- Balance a dynamic workload that includes collections, resolving merchant issues, month-end requests, and team leadership while maintaining a resourceful and proactive approach
About You
- Excellent understanding of how the order-to-cash process fits into the overall business and finance process
- Prior experience must include exposure to inefficient processes (both manual and system) and direct actions taken to address them
- Must be experienced in operating in a multi-currency environment
- 8+ years of experience as an Accounts Receivable Manager or Supervisor position
- 8+ years directly managing staff
- 4+ years of demonstrated process improvement and operational focus
- Bachelor’s Degree in Accounting, Business or related discipline, or professional accounting qualifications (CPA, ACCA)
- Previous Experience in SaaS and/or recurring revenue Industry
- Experience with Netsuite would be a strong asset
- Experience with the Microsoft Suite
- Intermediate excel (pivot tables, vlookups)
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