Software Technical Writer

Aquanow is a trading and technology company powering the next generation of financial services. We're at the forefront of the rapidly evolving digital asset space, empowering businesses to navigate the complexities of cryptocurrencies and blockchain technologies. As a leading provider of infrastructure solutions, we offer innovative services in cryptocurrency trading, liquidity management, and secure digital asset storage. Our platform is built to deliver seamless, scalable, and reliable solutions that cater to the needs of institutional clients and businesses seeking to unlock the potential of digital finance. Aquanow is committed to driving growth and shaping the future of the digital economy by offering unparalleled opportunities for innovation and advancement in the world of digital assets.

With rapid global expansion, we have established offices in Vancouver, Toronto, Dubai, Malaysia, Turkey, and beyond. Our international customer base includes some of the world's fastest-growing fintech companies and leading financial institutions.

We are seeking a Technical Writer to join our team in Toronto to focus on our product documentation to enhance clients understanding of our software and improve their API integration experience. You will collaborate closely with client services, software developers, product managers, and other technical teams to gather essential information and ensure clarity and accuracy in all documentation. By prioritizing user and developer experience and gathering feedback, you will help enhance the quality and accessibility of our documentation, and ease of product integration.

If you have a solid technical background, a strong understanding of retail brokerage processes, and a passion for crypto, we'd love to hear from you. Create, edit, and maintain user manuals, API documentation, integration guides, and other technical documentation for our crypto trading, payments, and B2B2C retail brokerage platforms.
Include code samples, error responses, and Postman collections.
Develop onboarding materials and training resources to assist clients in integrating and utilizing our platform effectively.
Work closely with software developers, product managers, and other stakeholders to gather detailed technical information and ensure accuracy and clarity in documentation.
Conduct usability testing of documentation and gather user feedback to continuously improve content quality and usability.
Document software updates, new features, and bug fixes in clear, user-friendly language to keep clients informed of changes to the platform.
Bachelor's degree in Technical Communication, Computer Science, or a related field.
~3+ years of experience in technical writing, preferably in the fintech sector.
~ Proven track record as a Technical Writer in a technology-driven environment, ideally covering trading and payments use cases.
~ Proficiency in writing, documenting and testing REST APIs.
~ Exceptional verbal and written communication skills, with the ability to convey complex technical information to diverse audiences through clear and simple content.
~ Experience with content management systems such as GitBook, Confluence, or similar systems and graphic design tools for creating visual documentation.
~ Experience working in Agile environments.
~ Excellent organizational skills with the ability to manage multiple documentation projects simultaneously.
~ Demonstrated ability to empathize with end-users and create content that enhances their experience and understanding of the product.

At our offices you will find a group of people that embrace diversity and value performance over pedigree. Every day we draw value from the diverse experiences of our team whose backgrounds include top financial institutions, tech companies and untraditional backgrounds. We are committed to providing equal employment opportunity to all qualified persons without regard to race, color, creed, religion, sex, age, national origin, citizenship status, disability, qualified veteran status, marital status, sexual orientation, gender identity or any other unlawful criterion or circumstance.

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