Service Design Specialist

2 weeks ago

Victoria BC, Canada RAPS Consulting Inc Full time

Job Description:• Leads multi-discipline teams in business transformation initiatives to align cross-government and/or cross-sector programs and services with gov.bc.ca to ensure the web is best utilized as a platform for service delivery, using the Province’s citizen-focused, evidence-based approach for web and service design• Creates the Service Strategy and a plan to deliver on the Strategy to transform the business from the ‘as-is” structure to the “to-be” structure• Addresses the organization’s executive including ADMs and Executive Directors; is a compelling and persuasive presenter• Provides advice, recommendations, and options; requires effectively communicating and obtaining buy-in of the Strategy and user experience approaches with executives and senior management• Provides mentoring on service design approaches and methodologies to team members during projects; may provide formal user experience/service design training and develop appropriate training materials• Demonstrates the highest level of experience, knowledge, and skills in all five service areas of Design Research, Information Architecture, Content Development, Prototyping and Strategic PlanningQUALIFICATIONSThe Service Design Specialist Level 1, is required to have the following skills and experience:• Bachelor’s degree (master’s preferred) in relevant specializations of Service Design, Design for Health, Inclusive Design or Systems and Design Thinking• 5+ years designing complex service design systems for multiple touchpoints projects• Skilled with structuring and visualizing journey maps, service ideation and concept specification• Expertise with facilitating workshops, community engagement, executive presentations and co-design sessions• Strong portfolio highlighting service design implementation, design research, strategic approaches and systems thinking• Excellent understanding of audiences, and the impact of technology on user journeys• Thorough understanding of cultural safety and designing for inclusiveness and accessibility• Knowledge of BC healthcare systems an asset

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