Sales Support Specialist/Customer Services

4 weeks ago

Richmond Hill ON, Canada Liteline Full time

Are you looking to grow your career with a dynamic sales team? Do you have a passion for problem-solving and creative thinking? With over 45 years of dedicated customer service, we’re expanding our Customer Service Team and looking for enthusiastic, thoughtful problem-solvers to help propel us into the future. Founded in 1979, Liteline Corporation is Canada’s largest privately held lighting manufacturer, operating a 160,000 sq. ft. office, manufacturing, and distribution facility in Richmond Hill, Ontario. We specialize in LED lighting solutions for the North American residential and commercial markets. Our ideal candidate believes that the quality of service is everything. We pride ourselves on delivering the best possible customer experience at every point of contact. As a member of our Customer Service Team, you’ll share our passion for helping customers grow their business.

To succeed in this role, you should be an excellent communicator who builds trust and strengthen our reputation for providing exceptional support before, during, and after every sale.

Reporting directly to the Sales Support Specialist Manager and supported by a dedicated team of customer care professionals, the Sales Support Specialist will be responsible for:

Providing prompt, accurate, and courteous responses to customers
Performing order entry and reverse entry processes
Responding to customer requests in a timely and professional manner via phone, email, or chat
Answering questions about shipping, pricing, and product details
Identifying customer needs and recommending the best lighting solutions for their projects
Collaborating with Sales, Warehouse, and Production teams to meet project deliverables
Following up with customers to ensure satisfaction at the end of each transaction

Minimum 3 years of customer care experience or a related industry
Post-secondary education preferred
Proficiency in Microsoft Word/Excel and familiarity with ERP or inventory management systems
Strong multitasking skills, sound judgment and a commitment to exceeding customer expectations
Excellent written and verbal communication skills across phone, email, and online channels
Strong relationship-building, influence, and problem-solving skills
Competitive pay based on qualifications and experience
In-house training and ongoing professional development
We are dedicated to accommodating individuals with disabilities throughout our hiring process. If you require any accommodations to participate in any stage of our recruitment and selection process, please contact hr@liteline.com with the position title in the subject line, and a member of our Human Resources team will reach out to assist you promptly

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