Helpdesk/Desktop Support Engineer Remote

2 weeks ago

Brampton ON, Canada Yochana Full time

TITLE: Desktop Support Technician Location: -Brampton, ON
Duration: Long Term

This role will be to provide overall hardware/software support to employees and incoming new hires.
The position will assist in providing weekly reports, inventory management, and other administrative
The successful candidate must be capable of providing optimum customer service to a wide variety of
The job will require travel between offices
(Image and install software on Windows, and Apple laptops/desktops including IMAC
(installations, moves, additions, and changes) and Remote support
● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh
Printer break-fix and installation
● Disposal, redeployment and Asset reclaim
● Shipping coordination
● Data Backup and Data Recovery coordination
● Warranty and Out-of-warranty repair and replacement
● Walk Up Support
● Executive (VIP) Support
● Audio and Video Support including Health Checks
● Inventory and Asset Management – Depot Operations
● Coordinate with external vendors for dispatch support
● Identify and resolve hardware and software application conflicts
● Open and close service requests, as well as manage the classification, assignment, tracking,
Responsible for asset tagging and entering all incoming equipment into our asset
Provide weekly reports on physical inventory counts as well as record weekly outflows of
Ensure that resolutions are consistent with company standards and policies
Prefer 3-5 years IT experience, including technical training
● Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office
Experience with imaging windows 10 OS.
● Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
● Networked printer experience (queue creation, server maintenance, etc.)
Experience in using PC-based word processing, presentation, and e-mail software preferred
● Experience with using PC-based spreadsheet software sufficient to develop formulas,
Ability and willingness to work extended hours or a modified schedule to support planned
Outstanding customer service and interpersonal skills
● Experience working in or supporting a call center or help desk environment
● Own car for transportation (mileage will be reimbursed by policy)
●

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