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Montréal QC, Canada Robert Half Full time

Our client is seeking to hire a Bilingual Customer Service Representative for a truck manufacturing company in Ville Saint-Laurent (100% onsite, 8AM-4:30PM). About the Role In this position, you’ll be the first point of contact for potential customers reaching out by phone, email, chat, or online. You’ll pre-qualify inquiries, support the sales team with accurate information, and help create strong sales opportunities. Requirements 1+ year of call-center or customer service experience (material-handling industry knowledge is an asset). Bilingual EN-FR. Comfort with MS Office. Key Responsibilities Pre-screen incoming customer inquiries and direct them to the right sales or service team. Make outbound calls to generate new opportunities. Record and track customer interactions in the system. Follow up on leads and document outcomes. Provide product/service information through phone, email, chat, or mail. Support general customer experience tasks as needed. Compensation & Benefits Comprehensive benefits plan (medical, dental, vision, life, short/long-term disability). RRSP matching plan. Opportunities for advancement and continuous professional development.