Customer Service Support Coordinator

5 months ago
Edmonton AB, Edmonton Census Division, AB; Alberta, Canada Dgi Supply Career Full-time €48,000 - €52,000 Temporary
The Customer Support Coordinator is responsible for the delivery and put away of products in vending equipment and solutions in their market based on their weekly schedule while maintaining accurate inventory levels. They will ensure the vending machines are in proper working order and appear in optimal condition for the customer by performing routine maintenance and break/fix activities on DGI’s VMI solutions. Will serve as the conduit connecting the customer with sales and customer service ensuring that we are exceeding expectations on a weekly basis. The role will serve as a training ground and benchmark for future growth within the organization. Travels to and replenishes the inventory to multiple customer locations, performs repairs on vending equipment and is the primary respondent to any issues or problems Organize and pack van with inventory for deliveries and replenishment Load and unload product properly on DGI vehicles Performs cycle counts to maintain inventory accuracy and work with inventory team to resolve any discrepancies Ensure there is clear communication of assigned vending accounts with internal departments where issues arises Provides after hours support for down equipment (less than 5% of the time) Perform weekly stock replenishment to all assigned accounts Assist APS OPS Tech Support in repairing any down systems Perform preventive maintenance to all equipment at each customer weekly Support customer requests for assistance during visits to their facilities May update machine database including adding any new customer employees, pictures or descriptions as needed May assist in helpdesk functions when needed Observe all safety policies and procedures of both DGI and Customer facilities; As requested by their manager may occasionally provide warehouse support Adheres to the DoALL Fleet Vehicle Policy Reports to the APS Service & Support Supervisor, APS Service & Support Lead or APS Sales & Support Manager Must successfully complete the full Canadian Controlled Goods Program (CGP) Mechanically inclined and experience in basic mechanical repairs preferred Passionate, Adaptable, Customer Focused and Teamwork oriented Solid experience in customer relations and time management Basic Excel, Word and Outlook Basic Knowledge of computers and networking preferred Equivalent job-related experience preferred (AutoCrib, VMI, Inventory Management)          This

job description
reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.    

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