HVAC Operations Manager

2 weeks ago

Ottawa ON, Canada L.G. Home Comfort Inc. Full time
*Company Description*

L.G. Home Comfort (LGHC) is a Canadian HVAC company that was established in 2017. With a family-run approach, LGHC extends that level of personal touch to its customers and treats every home we walk into as if it was our own. We understand that when the need arises and our customers’ families comfort and safety is at stake, they need help right then and there, which is why LGHC’s 24/7 emergency service is rated so highly on review sites, like Google.

We’re dedicated to offering installation & repair services for residential & commercial Furnaces, Air Conditioners, Heat Pumps, Hot Water Tanks, Tankless Water Heaters, Boilers & Water Purification products.

We care about our customers and make their home comfort our top priority. After all, there is a reason why it is part of our name, L.G. Home Comfort.

*Day-to-day Responsibilities*

The HVAC Operation Managers’ duties include, but are not limited to:
* Assume leadership of LGHC's newest branch in Ottawa- Installation and Service.
* Take on the role of overseeing the service team's technical support, training, development, motivation, and leadership.
* Aid in diagnosing and resolving equipment issues and contribute to the development and execution of preventative solutions.
* Collaborate with other Managers to strategize, budget, and achieve Profit & Loss (P & L) targets.
* Plan, coordinate, manage, and supervise technicians to optimize customer service and uphold our service commitments.
* Gauge, track, and propel the attainment of all operational performance metrics, offering relevant reporting and analysis.
* Foster a service-oriented culture that fosters customer satisfaction and fosters future business expansion.
* Offer recommendations for cost reduction and the elimination of unnecessary expenditures.
* Participate in strategic initiatives and special projects when necessary.
* Work in consultation with the sales team to ensure capacity needs are met and forcasted.
* Investigate and participate in the resolution of customer complaints.

*Qualifications*
* G2 Gas License and 313D Refrigeration License preferred.
* Desirable supervisory or managerial experience in leading a field operations team.
* Essential expertise and technical knowledge in the HVAC industry.
* A capacity to question existing norms and contribute to transformative initiatives.
* Proficient in providing training and delivering compelling presentations.
* Exceptional time management, planning, and organizational aptitude.
* A determined, self-motivated individual with unwavering integrity, a keen sense of urgency, a strong commitment to high performance, and meticulous attention to detail. Thrives in both independent and team-oriented settings.
* Proven track record of enhancing process control and driving improvements in productivity and quality.
* Outstanding communication skills across written, verbal, and presentation formats, coupled with adept interpersonal abilities, innovative problem-solving skills.
* Highly motivated, with the ability to foster team cohesion, inspire team members, and promote collaboration.
* Professional negotiation skills with the power to influence effectively.
* Demonstrated initiative to produce results swiftly.
* Exceptional capacity for cultivating strong relationships with team members and internal and external stakeholders.

*Compensation*

We offer competitive compensation, to be determined based on experience.

Job Type: Full-time

Flexible Language Requirement:
* French not required
Schedule:
* Monday to Friday
* Weekends as needed
Supplemental pay types:
* Bonus pay

Licence/Certification:
* air conditioning & refrigeration license (preferred)
* driver's license (required)
* Gas 2 (required)

Work Location: In person

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