SuccessFactors ESM Consultant

2 weeks ago

Canada Hays Full time

SuccessFactors ESM Consultant Remote Reliability Clearance required Job Summary: We are seeking an experienced SuccessFactors ESM Implementation Consultant to support and lead the workshops for implementation of enterprise service management (ESM) landscape. The ideal candidate will bring strong functional expertise in SAP C4C and ESM, demonstrated experience leading client workshops, and excellent communication and stakeholder management skills. Key Responsibilities: Lead and facilitate business workshops to gather and analyze client requirements related to SAP C4C and Enterprise service management (ESM) Translate business requirements into functional specifications for SAP C4C and ESM modules. Configure and customize ESM integration points. Act as the primary point of contact for client stakeholders throughout the project lifecycle. Work closely with technical teams, architects, and other functional consultants to ensure seamless integration with ESM and backend systems. Develop and present solution designs, roadmaps, and implementation strategies to clients. Provide guidance and best practices in the context of service operations, customer engagement, and ESM. Support data migration, testing, training, and change management activities. Ensure project deliverables are met on time, within scope, and to the expected quality. Required Skills & Experience: Minimum 5+ years of experience in SAP C4C (Service/Sales), with at least 1 full lifecycle implementation involving SAP ESM . Strong knowledge of SAP C4C functionality including service tickets, customer management, workflows, and integrations. Experience leading workshops and stakeholder discussions , with the ability to manage competing priorities and expectations. Excellent communication skills , both verbal and written, with proven experience in client-facing roles. Ability to translate business language into technical solutions and vice versa. Strong client management and interpersonal skills – able to build relationships and influence decision-making. Familiarity with integration to S/4HANA or ECC and understanding of service business processes. Experience in agile or hybrid delivery environments is a plus.

  • SuccessFactors ESM Consultant

    2 weeks ago

    Canada Hays Full time

    SuccessFactors ESM Consultant Remote Reliability Clearance required Job Summary: We are seeking an experienced SuccessFactors ESM Implementation Consultant to support and lead the workshops for implementation of enterprise service management (ESM) landscape. The ideal candidate will bring strong functional expertise in SAP C4C and ESM, demonstrated...

  • SuccessFactors ESM Consultant

    3 weeks ago

    Canada Hays Full time

    SuccessFactors ESM Consultant Remote Reliability Clearance required Job Summary: We are seeking an experienced SuccessFactors ESM Implementation Consultant to support and lead the workshops for implementation of enterprise service management (ESM) landscape. The ideal candidate will bring strong functional expertise in SAP C4C and ESM, demonstrated...

  • SuccessFactors ESM Consultant

    3 weeks ago

    Canada Hays Full time

    SuccessFactors ESM Consultant Remote Reliability Clearance required Job Summary: We are seeking an experienced SuccessFactors ESM Implementation Consultant to support and lead the workshops for implementation of enterprise service management (ESM) landscape. The ideal candidate will bring strong functional expertise in SAP C4C and ESM, demonstrated...

  • SuccessFactors ESM Consultant

    3 weeks ago

    Canada Hays Full time

    SuccessFactors ESM Consultant Remote Reliability Clearance required Job Summary: We are seeking an experienced SuccessFactors ESM Implementation Consultant to support and lead the workshops for implementation of enterprise service management (ESM) landscape. The ideal candidate will bring strong functional expertise in SAP C4C and ESM, demonstrated...

  • SuccessFactors ESM Consultant

    1 week ago

    Canada Hays Full time

    SuccessFactors ESM Consultant Remote Reliability Clearance required Job Summary: We are seeking an experienced SuccessFactors ESM Implementation Consultant to support and lead the workshops for implementation of enterprise service management (ESM) landscape. The ideal candidate will bring strong functional expertise in SAP C4C and ESM,...

  • SuccessFactors ESM Consultant

    3 weeks ago

    New Canada, NS Hays Full time

    SuccessFactors ESM Consultant Remote Reliability Clearance required Job Summary: We are seeking an experienced SuccessFactors ESM Implementation Consultant to support and lead the workshops for implementation of enterprise service management (ESM) landscape. The ideal candidate will bring strong functional expertise in SAP C4C and ESM, demonstrated...

  • SAP SuccessFactors ESM Consultant

    4 weeks ago

    , , Canada Accion Labs Full time

    Job Title: SuccessFactors ESM (Enterprise Service Management) Consultant We are seeking an experienced SuccessFactors ESM Implementation Consultant to support and lead the workshops for implementation of enterprise service management (ESM) landscape. The ideal candidate will bring strong functional expertise in SAP C4C and ESM, demonstrated experience...

  • SAP SuccessFactors ESM Consultant – Lead Workshops

    4 weeks ago

    , , Canada Accion Labs Full time

    A consulting firm specializing in technology solutions is seeking a qualified SuccessFactors ESM Consultant to lead business workshops and support implementation of ESM. The role requires strong expertise in SAP C4C, with over 5 years of experience and at least one full lifecycle project. Excellent communication skills and client management experience are...

  • Successfactors ESM Specialist

    2 weeks ago

    Canada Accion Labs Full time

    Proficiency in IT Service Management principles, knowledge of AI-powered workflows, and the ability to manage a centralized knowledge base. SAP SuccessFactors Enterprise Service Management SAP C4C certification Nice to have

  • Successfactors ESM Specialist

    3 weeks ago

    Canada Accion Labs Full time

    Proficiency in IT Service Management principles, knowledge of AI-powered workflows, and the ability to manage a centralized knowledge base. SAP SuccessFactors Enterprise Service Management SAP C4C certification Nice to have