Business Analyst

Position Details Role : Business Analyst – Lending SME Employment Type: Full-time Location - Toronto, Canada (Onsite) About the Role: We are seeking an experienced Business Analyst with deep domain expertise in Retail and Commercial Lending for Banks and Credit Unions across Canada. In this role, the Business Analyst will work closely with clients, product teams, and implementation engineers to gather requirements, define business processes, and support solution configuration aligned with Canadian lending practices, as well as OSFI and FINTRAC compliance requirements. The role also involves working with integration ecosystems such as Credit Bureaus, Insurance providers, and Core Banking platforms. This is a client facing, hands on role suited for someone who is passionate about driving digital transformation within the financial services industry. Key Responsibilities: Client Engagement & Requirement Gathering Work directly with Banks and Credit Unions to understand their Retail, SME, and Mortgage Lending business processes. Conduct workshops to gather and document functional and technical requirements for Loan Origination, Credit Assessment, and Loan Servicing. Map client requirements to the Intellect Lending solution framework and identify configuration needs. Translate business requirements into functional specifications, process flows, and user stories. Solution Design & Implementation Support Collaborate with Product and Engineering teams to design solutions that align with Canadian lending regulations and product practices. Support configuration of products, workflows, rule engines, and document templates within Intellect Lending. Assist in defining data mapping and integration specifications with third-party systems such as: Credit Bureaus: Equifax, TransUnion Insurance Providers: CUMIS, CMHC, Sagen Property Valuation: Teranet, Landcor Core Banking / CRM systems Regulatory & Compliance Alignment Ensure business requirements align with OSFI B-20/B-21, FINTRAC AML/KYC, PIPEDA, and provincial consumer protection guidelines. Document compliance workflows for KYC, credit adjudication, risk assessment, and disclosures. Testing & Validation Develop UAT test cases and support user acceptance testing (UAT) for Credit Union and Bank clients. Validate data accuracy, workflow efficiency, and compliance outputs in test cycles. Support go-live readiness by validating configuration against client expectations. Stakeholder Collaboration Act as a liaison between client business users, technical teams, and Intellect product owners. Provide business insights to the Product Management team to influence future roadmap items. Support pre-sales and demonstrations where domain input is needed. Required Skills & Experience: Domain Expertise 5+ years’ experience as a Business Analyst or Product Consultant in Banking / Financial Services. Deep understanding of Canadian Retail Lending, SME / Commercial Lending, and Mortgage Origination. Familiarity with Credit Union operations and cooperative banking ecosystem (e.g., Central1, League Data, or Atlantic Central systems). Knowledge of loan products, including: Personal Loans Auto Loans Residential Mortgages HELOCs Small Business / Commercial Loans Functional Knowledge Experience with Loan Origination Systems (LOS), Core Banking, or Digital Lending Platforms. Hands-on knowledge of credit adjudication, workflow orchestration, risk and compliance workflows, and document management. Familiarity with credit scoring models, bureau data, DSCR, and affordability assessments. Technical & Analytical Skills Strong ability to create BRDs, FRDs, Process Maps (BPMN), and Data Mapping Sheets. Understanding of API integrations, SaaS-based applications, and Cloud deployment models. Exposure to SQL, Excel, and reporting tools for data validation is a plus. Soft Skills Strong analytical and problem-solving ability. Excellent communication, stakeholder management, and presentation skills. Ability to translate complex banking processes into simple, structured documentation. Proactive and comfortable working in fast-paced, agile environments. Note: The salary range provided is indicative. Final compensation will be determined based on the candidate’s years of experience, role alignment, internal equity, and market data. We are committed to ensuring fair, competitive, and equitable compensation practices aligned with industry standards.