Vice President, Client Solutions

Securitas, a global leader in the security industry, has been providing security services since 1899. Leading Technology Solutions, On-site and Mobile Guarding, Remote Guarding, and Investigations.
The Vice President, Client Solutions is a senior-level position responsible for a variety of security offerings and services to new and existing clients while developing strategic solutions and ensuring customer satisfaction. The VP, Client Solutions will also be responsible for executive level management of the Canadian Security Operations Centre.

Competitive Compensation Package, position based in the GTA with office in North York.
We value diversity and inclusion and encourage all qualified people to apply.

The Client Solutions will include but not be limited to technology enhancements, remote guarding services, mobile guarding, risk intelligence services, track and trace and lone worker.
Collaboration & Training : Work closely with the management team to provide the training, collateral, and tools necessary for successful IG solution adoption. The VP, Client Solutions will also work in conjunction with the Sales Team to build business opportunities and pipelines.
As a Senior Leader, the VP, Client Solutions also works in conjunction with various cross-functional executives and teams to advance various business goals and objectives to deliver Company results. To cultivate the work environment, the incumbent participates in applicable internal initiatives, performance reviews, and other Company programs to foster the Company’s people & culture goals.
Serves as the main contact to the Division IG Innovation Team, helping to test new solutions, organize focus groups, and manage beta tests. This includes rolling out new products and ensuring training and awareness for District Managers and Area VP’s.
Experience with developing IG growth and profitability strategies that can be converted into clear action plans for deliverables and measuring quality outcome results.
Metrics & Performance : Establish and report on goals, metrics, and success indicators to measure performance, identify trends, and update progress to senior leadership. Client Engagement : Develop strategies, presentations, and support materials tailored to clients' needs. Identify and overcome obstacles to success, ensuring smooth implementation and continuous improvement.
Executive management of the Canadian Security Operations Centre : The VP, Client Solutions is responsible for ensuring the overall senior leadership & management of the Communication Centre. This includes (but not limited to): Customer Service, Communication Management, including liaison and strategy alignment with other internal executives within North America (or beyond). Also, team leadership, operational efficiency, and reporting and analysis at a senior leadership level.

the incumbent demonstrates success in IG technology and service solution implementation. The incumbent also has solid knowledge in Guarding and Mobile services.
Leadership Skills : Functioning at an Executive level, demonstrates strong operational leadership with a proven track record in delivering IG solutions and addressing client needs.
A bachelor’s degree or college is preferred, or comparable experience and background to the Company’s satisfaction.
Project Management : Ability to manage projects effectively, setting clear goals and ensuring successful outcomes.
Technical Knowledge : Travel : Must be able to travel as required for the job role, mostly within the Region or occasionally in North America.