Gestionnaire data

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Clearance Centres, and 4 offices in the Lower Mainland. Caring – We put ourselves in others’ shoes.
Reporting to the Warehouse Supervisor, the Warehouse & Returns Admin is responsible for managing product returns to the warehouse and Product Pick Up from Customers and Installers. It also includes picking products from bulk/racking using forklift or other warehouse equipment and handing over the items to the customers/installers.
19 per hour
Schedule: Tuesday to Saturday, 8:30am to 5:00pm
Identify, label and file daily returns data in EOD report (End-Of-Day).
Daily morning walk with related departments (sales) to define the disposition of product (i.e. to be sold in clearance, to be returned to supplier, to be repaired, etc).
Submit returns in suppliers’ portals to get RA’s (RA-Return Approval) as per their policies, weekly follow ups for unresolved cases are necessary.
Work with Reverse Logistics Team in Annacis about RAs approval and coordinate shipping to suppliers, make sure packaging/wrapping is adequate.
Maintain records appropriately (scan and physical per case, including shipping docs).
Bi-weekly cycle counting of returns inventory to reduce financial impact.
Pick and stage products to be picked up in the designated area.
Proficient in the Microsoft Office programs.
Intermediate Excel skills and/or other data and analytic tools.
Superior customer service and relationship management skills.
Good communication skills in English (both written and verbal).
You must be legally eligible to work in Canada with a minimum of a valid work permit.
Forklift use certification.
Experience with ERP systems and Zendesk would be an asset.
Extended health care and dental coverage
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home.