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Product Design Lead
1 month ago
Location: Toronto, ON Hybrid Work Model: 3 days per week In office. Contract Duration: 1 year contract with a strong preference to convert to FTE. Must be open to traveling (to the US) up to once a month if needed. We’re hiring a Product Design Lead to lead the design of a complex set of digital tools. These tools power the backbone of our business, ranging from planning, purchasing, order management and vendor management. Design is a new capability we are building within this group. About the Role We’re looking for someone with experience spanning from Product Design, specifically in complex enterprise software. The candidate must work with peers in Product Management and Engineering to create actual UX/UI Designs for production. Your primary role is to understand the users, the context they are using it for, their jobs-to-be-done and how they impact business decisions and resulting decisions. Responsibilities Lead the Design efforts of a specific product. Guide current-state and future-state user flows, and produce UX/UI designs that helps users accomplish their tasks. Identify system dependencies, data flows, and user pain points. Translate operational insights into lo-fi user journeys and ultimately, intuitive product experiences. Collaborate with internal operators, subject matter experts, and users to deeply understand pain points and workflows. Work closely with Product and Engineering to align on problems-to-solve, and features to design for, that meets user and business needs. Foster design excellence through feedback and critique. Facilitate workshops with cross-functional teams to drive alignment. Document and communicate design decisions clearly and persuasively to stakeholders. Qualifications 5+ years of experience in Product UX/UI Design, with at least 1 year in a design lead role. Track record of working in or designing for operations-heavy environments (e.g., supply chain, inventory, food tech, logistics). Required Skills Strong product thinking—comfortable navigating between user needs, business logic, and systems. Proficiency in Figma and/or emerging Generative AI tools (Cursor, V0, Loveable, ai.studio etc.). Ability to lead user research, in-field observations, stakeholder interviews, and usability testing. Experience facilitating design reviews, retros, and collaborative workshops. Experience in design for ERP or SaaS tools with complex workflows. Preferred Skills Are energized to create clarity out of complexity - by design. Have systems thinking and can quickly dive into hands-on design execution. Take a human-centered approach to solving business and technical problems. Balance delivery with big picture thinking, and can adapt as product needs evolve. Are collaborative, curious, and care about the impact of your work on real people.
