Service Technician

4 weeks ago

Mississauga ON, Canada Christie Lites Sales Full time

We are a singularly focused business with a mission to be the highest-value provider of stage lighting services in the global marketplace.Job PurposeThe Service Technician is responsible for the repair and support of lighting equipment as well as Quality Control for all lighting inventoryKey Success FactorsA successful Service Technician will combine technical skills with customer service and time management. Finding efficient solutions to customers’ equipment issues and eliminating defective equipment from inventory are foundational responsibilities for this role. Maintaining a quick turnaround on repairs and maximizing the availability of tested inventory are the primary success factors for this role.ResponsibilitiesEquipment repair & supportQuality Control1. Equipment repair & support by:Diagnose and Repair electronic, electrical, or mechanical faults with lighting, control, and Special FX equipment for all supported brandsFollow service standards regarding service timeline and output qualitySubmit Parts and Supplies requisitions through PurchasingProvide phone support for clients with defective gear and recommend solutionsTrack service status through the ERP system (NetSuite)Maintain a clean and organized work area2. Quality Control by:Test all inbound equipment via the Quality Control process to ensure the defective product is not released on ordersTest returning demo equipment and provide any repairs or maintenance required before being made available againRepair and record any defective equipment in addition to inventoryPersonal and Professional Attributes for success in this role:Analytical and Creative – identifying solutions to complex problems while keeping the overall goal in mindInquisitive/Curious – a passion for learning new technology and perspectivesQuality conscious – pride in outputting a consistently high level of quality in your workCustomer-focused – an understanding that all actions and decisions are taken to improve customer experience and valueGoal-oriented – activities are prioritized based on their importance in achieving goals and timelinesOrganized – methodical in your approach, respect for the workspace and tools, pride in the presentation of self and your workPersistent – relentless in the pursuit of the right outcomePatient and Empathetic – strong listener and a willingness to help achieve a positive outcomeResponsive and Agile – the ability to change based on need and move forward with speedStrong communication skills – to understand and be understood effectively as well as using the appropriate mediums of communication to achieve desired outcomesExperience with the service of electronics and motorized/mechanical equipment, preferably in the lighting or entertainment industryExperience with a wide range of hand tools

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