Voice Communications Engineer

4 weeks ago


Toronto ON, Canada Dacaro Services Full time

About the Role:

Dacaro Services is seeking a highly skilled IPC Support Technician with expertise in IPC Unigy, Cisco Call Manager, and voice recording systems. The successful candidate will provide technical support, troubleshooting, and maintenance for IPC trading systems and related voice communication technologies.

Key Responsibilities:

  • Provide technical support and troubleshooting for IPC Unigy trading communication systems.
  • Configure, maintain, and support Cisco Call Manager and associated telephony infrastructure.
  • Diagnose and resolve issues related to voice recording solutions and carrier services.
  • Collaborate with internal teams and external vendors to ensure seamless communication operations.
  • Conduct system upgrades, patches, and regular maintenance to maintain optimal performance.
  • Document incidents, technical solutions, and system changes following company protocols.
  • Support end-users by providing guidance and technical expertise as needed.
  • Ensure compliance with security policies and industry regulations for voice communication services.

Qualifications & Experience:

  • Advanced IPC Unigy qualifications (certifications preferred).
  • 5+ years of experience in voice communication support, including IPC trading systems.
  • Strong knowledge of Cisco Call Manager (CUCM) administration and troubleshooting.
  • Experience with voice recording solutions and compliance requirements.
  • Familiarity with carrier services and troubleshooting voice connectivity issues.
  • Excellent problem-solving skills and ability to work in a fast-paced environment.
  • Strong documentation and communication skills.

Preferred Skills:

  • Experience with financial trading environments and voice compliance solutions.
  • Knowledge of network infrastructure and SIP-based voice solutions.
  • Familiarity with ITIL processes and service management tools.



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