Entry-Level Sales/Service Representative

3 weeks ago

High River AB, Canada United Farmers of Alberta Co-operative Ltd. Full time

Reporting to the Store Manager, the Customer Sales and Service Representative 1 is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion.
Assist with the accurate and timely shipping and receiving of products as assigned.
Perform maintenance on inventory or cycle counts, as directed.
Ensure store, yard, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
In AgriBusiness, responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard.
In Petroleum Operations, as directed, assist with fuel inventory management activities such as daily fuel reconciliations, fuel variance investigation, weekly physical tank dips, and dispenser meter head comparisons.
Cash handling, computer proficiency and previous customer service experience an asset.
Shipping and receiving experience, as well as warehouse or yard experience an asset.
Entry level of product knowledge.
15406837% %%sales%%

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