Managed Services

4 weeks ago

Edmonton AB, Canada PC Corp Full time €75,000

Job Overview Are you passionate about building meaningful client relationships and bridging the gap between business needs and technical solutions? Success in this position requires a good foundation and strong interest in technology, a need to keep yourself and others organized and a true desire to work with people.

Join our Managed Services Department as an Account Manager , where your ability to connect, organize, and lead will directly impact client success and departmental growth. You’ll manage multiple accounts keeping control of the details and the flow of activity that matter to the clients and to the organization. Note, this is not a sales role although there are some elements that will touch sales activity.

If you thrive in a fast-paced environment, enjoy solving complex challenges, and have a knack for translating technical language into business value, this may be the opportunity for you. The majority of your time (roughly 80%) will focus on account activity management as well as direct client contact. This includes documentation and record keeping as well as technical activity coordination and tracking for clients, ensuring that commitments made are being delivered.

This position offers a hybrid working environment, blending remote flexibility with on-site responsibilities. Please note, fully remote work is NOT available for this role. Client Management & Experience
Build and maintain long-term, trusted relationships with client organizations.
Deliver Level 4 Customer Service , as per PC Corp program, with a focus on satisfaction, retention, and responsiveness.
Maintain a well-rounded structure for client management that includes collaborating closely with the Client Management Team and Technical Services.
Provide strategic oversight of accounts, ensuring daily operations meet client expectations.
Translate technical concepts into business language and be able to align client needs with technical roadmaps.
Process & Performance
Follow structured client management processes to ensure consistency and measurable outcomes.
Maintain strong organizational systems to manage multiple accounts effectively.
Identify opportunities to promote our technical product and services within client accounts, always ensuring the client best interests are safeguarded.
Contribute to departmental marketing and revenue goals.
Seek innovative ways to improve our departmental performance and the client experience.
Build long-term relationships with vendor organizations.
Support administrative tasks and identify opportunities for improvement.

Dedicated to ensuring 100% customer satisfaction both internal and external.
Able to enjoy a mix of approximately 80% of administrative account management responsibilities, often working directly with clients, while the remaining 20% may be in a variety of activities as part of the Client Management team which also includes Inside and Outside sales positions.
Excellent communication and relationship-building skills.
Understanding of sales processes and client development.

Minimum 4+ years of proven experience as an Account Manager or similar roles.
Proven success in building and maintaining client and colleague relationships.
Demonstrated ability to manage multiple accounts with strong organization and time-management skills .
Proven track record of success in the technology field with the ability to translate technical concepts into business value.

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