Customer Experience Manager

4 weeks ago


Newmarket, Ontario, Canada Reimer Associates Inc. Full time

Our client is an asset-based transportation solutions provider well renowned for their high standards and reliable shipping, particularly in temperature-controlled transport, ensuring product integrity across Canada and the USA through rigorous validations and government regulatory agency qualifications.

With continued growth, the organization is looking to add a Customer Experience Manager to their team. The new role will play a critical role in optimizing the transportation and supply chain operations within the healthcare and pharmaceutical space.

Roles and Responsibilities:

  • Leading & Supporting a Team: Managing a team of 4 Customer Service Representatives (CSRs) and ensuring their success
  • Optimizing Customer Experience: Streamlining customer interactions and improving efficiency
  • Handling Escalations: Stepping in to resolve complex issues and ensuring smooth problem resolution
  • Collaborating Across Teams: Working with Dispatch, Operations, and Sales to improve communication and collaboration
  • Tracking Performance & Insights: Building dashboards and tracking Key Performance Indicators (KPIs) to measure customer service, dispatch efficiency, and team performance

Required Skills and Qualifications:

  • 10+ years' experience in customer service roles, including managing and leading customer service teams and handling escalations
  • Experience within the Transportation/Trucking industry is essential
  • Proficiency with Office Suite, including Excel and Outlook
  • PowerBI, Tableau or equivalent skills
  • Experience using TMW is an asset
  • Strong data analytical skills and attention to detail
  • Excellent time management and organizational skills

Reimer Associates thanks you for your application and interest in this opportunity. We sincerely appreciate the time you have taken to share your background and experience with us. We are in the process of reviewing applications and will be moving forward with candidates whose qualifications closely align with client requirements for the role. If you are selected for further consideration, a member of our Team will be in touch with you directly. Due to the high volume of applications that we receive, we are unable to respond to each candidate individually. However, we will retain your resume on file and may reach out to you should a suitable opportunity arise in the future.



  • Newmarket, Ontario, Canada Reimer Associates Inc. Full time

    Our client is an asset-based transportation solutions provider well renowned for their high standards and reliable shipping, particularly in temperature-controlled transport, ensuring product integrity across Canada and the USA through rigorous validations and government regulatory agency qualifications. With continued growth, the organization is looking to...


  • Newmarket, Ontario, Canada GameStop Canada Full time

    Job Role:We are seeking a Customer Experience Manager to join our team at GameStop Canada. This role requires a highly skilled and experienced individual who can deliver exceptional customer experiences and drive business results.Key Responsibilities:Lead customer-facing teams to achieve outstanding service levelsDevelop and implement customer engagement...


  • Newmarket, Ontario, Canada Reimer Associates Inc. Full time

    Our client is an asset-based transportation solutions provider well renowned for their high standards and reliable shipping, particularly in temperature-controlled transport, ensuring product integrity across Canada and the USA through rigorous validations and government regulatory agency qualifications. With continued growth, the organization is looking...


  • Newmarket, Ontario, Canada beBee Careers Part time

    Job DescriptionWe are seeking a customer experience manager to join our team and play a key role in driving sales growth and delivering exceptional customer service. As a wardrobe stylist, you will be responsible for providing personalized styling services to customers to help them build their dream wardrobes.The ideal candidate will have excellent...


  • Newmarket, Ontario, Canada JBS Full time

    Company OverviewWe are a leading provider of high-quality food products, dedicated to delivering exceptional customer experiences. Our team is passionate about providing personalized service and expert advice to ensure our customers receive the best possible experience.


  • Newmarket, Ontario, Canada Rocky Mountain Soap Company Full time

    **Key Responsibilities**Sales and Customer Service: Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky's service standards and expectations.Team Leadership: Utilize Rocky tools to train and develop team members, encourage, support, and redirect the team to ensure the best possible experience for our...


  • Newmarket, Ontario, Canada Oscar Wylee Pty Full time

    Job DescriptionThis role supports the Store Manager in overseeing the day-to-day operation of the retail arm of our service. The Assistant Store Manager ensures compliance with company policies and procedures, particularly when the Store Manager is not on shift.The successful candidate will collaborate closely with Optometrists to deliver a superior customer...


  • Newmarket, Ontario, Canada beBee Careers Full time

    Job SummaryWe are seeking a Customer Experience Director to lead our store team in delivering exceptional customer experiences. As a key member of our leadership group, you will be responsible for developing and executing customer-centric strategies, driving sales growth, and fostering a positive work environment.Key Responsibilities:Develop and implement...


  • Newmarket, Ontario, Canada Kawartha Dairy Ltd Full time

    About the RoleThis exciting opportunity requires a highly motivated individual who is passionate about delivering exceptional customer experiences. As the successful candidate, you will be responsible for leading a team in a fast-paced environment, implementing store-specific strategies, and maintaining effective inventory control and cash management....


  • Newmarket, Ontario, Canada Wild Fork Canada Full time

    About the Opportunity:As a Food Service Manager at Wild Fork Canada, you will be responsible for overseeing daily store operations, maintaining high standards of customer service, and leading a team of brand ambassadors. The ideal candidate will have strong leadership skills, business acumen, and the ability to motivate and inspire their team.Main...


  • Newmarket, Ontario, Canada beBee Careers Full time

    Job SummaryA Temporary Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.


  • Newmarket, Ontario, Canada beBee Careers Part time

    Key ResponsibilitiesCustomer Interaction: Deliver outstanding customer experiences through genuine interactions and make customers feel comfortable, cared for, and confident.Sales Performance: Perform register functions using sales, promotion, and product knowledge to drive add-on sales.Sales Floor Management: Cover the sales floor and ensure all visual...


  • Newmarket, Ontario, Canada beBee Careers Full time

    Job DescriptionThis is a fantastic opportunity to join our team as a Retail Operations Manager. In this role, you will be responsible for supporting our Store Managers in maintaining the smooth operation of our retail stores.Key ResponsibilitiesWork closely with our Optometrists to provide exceptional customer careAssist in managing store inventory and...


  • Newmarket, Ontario, Canada Rocky Mountain Soap Company Full time

    Job DescriptionThe Assistant Retail Store Manager plays a critical role in supporting the store leader in day-to-day operations. This includes ensuring a seamless customer experience, identifying revenue growth opportunities, and executing initiatives to drive employee performance.Lead by example: demonstrate exceptional customer service and sales skills...


  • Newmarket, Ontario, Canada beBee Careers Full time

    Assistant Store Manager RoleWe are seeking an experienced Assistant Store Manager to join our team. As a key member of our store management team, you will be responsible for driving sales growth, controlling expenses, and maintaining exceptional customer experiences. Your primary focus will be on leading by example, motivating team members, and fostering a...


  • Newmarket, Ontario, Canada beBee Careers Full time

    Job Summary:We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Experience Ambassador. In this role, you will be responsible for delivering exceptional customer service, providing product recommendations, and ensuring a seamless shopping experience.Key Responsibilities:Provide personalized service to customers,...


  • Newmarket, Ontario, Canada Rocky Mountain Soap Company Full time

    Our MissionAt Rocky Mountain Soap Company, we're dedicated to creating everyday essentials that nurture your skin, body, and hair. Our mission is to bring nature indoors, crafting immersive experiences anchored by our signature sink in each store.We're seeking a talented leader to join our team as an Assistant Retail Store Manager. As a key member of our...


  • Newmarket, Ontario, Canada British Red Cross Full time

    Career Opportunities:The British Red Cross offers a unique opportunity to combine your retail expertise with a sense of purpose and social responsibility. As an Assistant Shop Manager, you will be part of a dynamic team that drives business success and creates positive change in the community. Our inclusive and supportive work environment enables you to grow...


  • Newmarket, Ontario, Canada The Dufresne Group Full time

    The Dufresne Group is a leading provider of home furnishings in Canada, with a strong presence across the country. We are committed to delivering exceptional customer experiences and creating a positive impact on our communities.We are currently seeking a Full Time Sales Associate to join our team at our Newmarket store located at 7700 Yonge St. As a Sales...


  • Newmarket, Ontario, Canada Savers Full time

    As a Customer Experience Associate at Savers, you'll be responsible for creating an awesome experience for our customers, donors, and team members. We're looking for someone who is passionate about delivering exceptional customer service and is eager to learn and grow with our company.About Our MissionWe're a mission-driven organization dedicated to...