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Sales Operations Specialist

4 months ago

Markham ON, Canada Lorex Technology Full time

Company DescriptionProudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by cutting-edge technology and a dedicated team of forward thinkers. Job SummaryThe Sales Operations Specialist is a key member of the sales and operations team, reporting to Senior Director of sales and operations. The Sales Operations Specialist will be responsible for supporting the entire sales team by managing SKU & inventory assortment, price & promotion, product launches (GTM) & EOL, fraud tool, chargebacks, MDF support for partners, vendors, and revenue & expense tracking. The primary focus is to facilitate, implement and execute the successful product launches and transition, manage inventory for the entire DtC business and monitor & manage chargebacks. The ideal candidate should be a diligent, organized, methodical and resourceful individual who is highly detail oriented in order to manage and report accurate data and meaningful insight to the team. Duties & Responsibilities: Manage SKU(product) list with MSRP and promotion prices for web stores and marketplacesOptimize product listings, ensuring accurate and compelling content, images, and keywords to maximize visibility and conversion rates.Work with web operations team to manage activation and deactivation of models on the Lorex web stores based on inventory availability and the sale planCollaborate with sales and operations team, business insight manager, marketplace sales team, product management, marketing and web operation team to ensure new products are launched on plan and schedule (GTM) and EOL models are discontinued and transitioned on the respective platformsResponsible for new material and BOM(bill of material) creation and management in SAPTrack SKU-level inventory status and work with the demand planning analyst and product management team to plan out future inventory POs and consumption plansManage inventory transfers between warehouses and to AmazonManage the aging inventory list and develop a sales and consumption plan via different sales platformsSupport Senior Director of sales and operations with promotion planning, inventory strategy, budget planning, sales planning with data and analysis Report and provide insight to support the decision-making and strategic planning of the sales teamManage DtC sales related expenses and track and report the status vs. Budget accrual on monthly and ad-hoc basisServe as key contact person and subject matter expert for the sales and operations team in inventory, sales tracking, fraud & chargeback related inquiresMDF management for reseller partners and B2B customersOversee fraud management process, monitor for any issues and discrepancies and report related KPIs to the management teamMonitor and report non-fraud related chargeback resultsLead, develop and discuss the chargeback reduction plan with the management and operations teamCoordinate site-merchandising and marketing initiatives for each promotions and in generalSupport regular and ad-hoc reporting needsInitiate new vendor set up, PO submission and completion for vendor expenses Project manage sales and operations related ad-hoc projectsStay informed about industry trends, competitive landscape, and emerging e-commerce technologies to suggest innovative strategies and tactics.Lead, attend and participate in specific weekly required meetingsRequirements: Knowledge, Skills and Abilities (KSAs) Strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related informationStrict attention to details: Excellent written and verbal communication, analytical and strategic thinking skillsExcellent management and control of workflows to produce deliverables within required timeframes and quality standardsStrong interpersonal and partnering skills to facilitate effective working relationshipsExcellent verbal and written communication skillsSolid understanding of consumer electronics industry and DtC/eCommerce business structureDemonstrated ability to juggle multiple projects and set priorities for a team of managers and individual contributorsAbility to work with all levels of the organizationStrong presentation skillSuperior Microsoft Excel, Word and PowerPoint skillsAbility to use SAP, Amazon seller central, and Power BIEducation & Background Experiences Minimum 3 years of relevant experience Bachelor's degree in Finance, Statistics, Economics, Business, Information Technology or related field preferredExperience in data analysis, data management, and consumer electronics industry preferredExperience in supply chain and finance is an asset Minimum 5 years of experience in with Microsoft Office Suite softwareLorex welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.