Implementation Engineer

3 weeks ago


Burnaby BC, Canada Procom Full time

Senior Voice & Contact Engineer
While this client is pleased to offer a remote work model when possible, this role will require frequent site visits across the lower mainland BC.
The Voice & Contact Center Engineer will be responsible for the design, programming changes, troubleshooting, estimate preparation, staging, implementation, and upgrading of the Contact Center line of Communication Technologies including but not limited to SIP Call Routing, SBCs, and other enterprise IP Telephony & Unified Communications offerings based on project requirements.
Also, should have good awareness of automation skills related to UCaaS & CCaaS technologies.
Lead Contact Center migration projects potentially migrating from On-Prem to CCaaS based solutions
Preparation of documentation related to the assessment, design, implementation, and operational support of the Genesis Pure Connect on-prem solutions as well as CCaaS Solutions.
Assist with the preparation and installation of the Cisco voice network infrastructure.
Lead or participate in Oracle SBC related projects.
Provide network implementation / production cutover services outside of normal business hours, as required.
Provide technical direction / assistance to Voice Network Specialists on CCaaS technologies.
A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Communications Technology, plus related vendor certifications such as Genesys Certified Composer Voice Developer Professional, Genesys Certified Composer Routing Developer Professional, Genesys Cloud CX Certified Associate, Genesys Intelligence Automation (GIA/GAAP) Certified Trainee, Google - UJET Certified Delivery Partner.
In-depth knowledge / experience with current voice & contact center network standards and industry best practices required to implement a reliable voice & contact center infrastructure.
Good experience with Python, ECMA Script, Tomcat, COBOL, SQL, DB2, JCL, webservices: Reasonable experience with IRD, CME, GA, GAX, Pulse, AWS, Amazon Connect Contact flow designer tool, LEX bots, Lambda functions, DynamoDB, Genesys Intelligent Automation, VXML, SCXML, Tomcat, GVP, SIP, URS, ORS, etc.
Ten (10) month contract with the potential for three (3) extensions of six (6) months each.
ASAP
Main office is in Burnaby, British Columbia. they will need access to reliable transportation as this role requires frequent site visits to various health facilities in British Columbia.



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