Transportation Operations Manager

3 weeks ago

Balzac, Alberta, Canada Canada Cartage Full time
Company Overview

Canada Cartage, a leader in national dedicated fleet solutions, has been serving Canadian companies for over 100 years. We offer a comprehensive range of services, including general freight services, managed transportation, fulfillment & distribution, and home delivery.

Our national network of terminals, cross-docks, and distribution centers makes us one of Canada's largest and most trusted supply chain service providers. We're committed to innovation, technology, and exceptional customer service.

Founded in 1914, Canada Cartage is a family-owned business with a strong entrepreneurial culture. We welcome ideas, foster growth, and champion high performance.

Key Responsibilities

In this critical leadership role, you'll oversee the day-to-day activities of the Dispatch Team. Your focus will be on implementing transportation services effectively for customers, while ensuring team members and drivers are motivated and productive.

You'll work closely with other operations teams to meet key performance indicators (KPIs) and prepare daily reports. Problem-solving, collaboration, and communication will be essential skills for success in this role.

  • Lead a team of 4-5 dispatchers and 20 drivers;
  • Supervise and coach a wide range of personalities;
  • Plan, organize routes, and prioritize orders to meet customer needs;
  • Work closely with the rest of the operations teams to ensure KPIs are being met;
  • Be responsible for the daily schedule, assign routes & equipment to drivers;
  • Prepare and send out daily reports and ensure information is accurate;
  • Be a problem solver with the ability to think fast with a solutions-based mindset;
  • Collaborate with dispatch team, sales team, and customers to facilitate successful and on-time service of pick-ups and deliveries;
  • Communicate with drivers to meet deadlines and solve last minute issues to achieve and maintain high level of service with compliance of company's safety plan, policies, and procedures;
  • Live dispatch;
  • Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes;
  • Data entry to ensure information accuracy in company's dispatch system;
  • Participate in leadership meetings and provide input & opinions;
  • Able to work independently with minimal to no supervision;
  • Comply with all employment and health & safety policies and procedures as required;
  • Other duties as required;
Qualifications

To succeed in this role, you'll need:

  • 3 years of supervisory experience in a fast-paced operations environment;
  • High school diploma;
  • Strong leadership skills with the ability to motivate, coach, and resolve conflicts;
  • Have a proven track record of holding drivers & direct reports accountable;
  • Experience with supervising dispatchers and drivers;
  • Must have experience in a live dispatching environment;
  • Highly organized, quick thinker who can manage time-sensitive decisions in a fast-paced, performance-driven work environment;
  • Energetic person who delivers personalized service, works well with diverse personalities, values, and understands company-customer relationship is very important;
  • Strong communication skills, verbal & written;
  • Transportation industry experience;
Why Work for Us?

As a valued member of our team, you'll enjoy:

  • Cohesive team and a positive, hard-working atmosphere;
  • Meaningful opportunities for career growth;
  • Company-wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values;
  • Perks – discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few;
  • Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together;
  • We give back to the communities in which we operate by volunteering and donating to local charities;
  • We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments;

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