Bilingual Customer Service Representative

3 weeks ago

Toronto ON, Canada Altis Recruitment Full time

Our longstanding client in the Mississauga area is looking for a Bilingual Call Centre Representatives to join their team. The successful candidate must speak English and French. This is currently a fully remote opportunity. You must be located within the GTA/surrounding areas Training hours: 8:30am-5pm Schedule once training is completed: 11:30am-8:00pmHourly Pay Rate: $24.00Contract to start, with potential to be taken onto client payroll Duties and Responsibilities • Respond to inquiries from plan participants using plan specific information in a PC Windows environment • Write up telephone call records where appropriate, addressing the content of plan participant • Establish cases for benefit administrators review of more complex participant questions or refer questions to appropriate team representative • Request plan materials be sent to participants Qualifications • Excellent oral and written communication skills with a particular emphasis on articulation and grammar • Bilingual English, French oral and written • Must have at least 2 years of Call Centre experience • Excellent customer service skills • Work experience in a service oriented environment • Ability to interact with peers and plan participants • Organizational skills, with the ability to handle multiple tasks simultaneously • Ability to remain poised, patient, empathetic, tactful and composed while handling plan participants • Listening skills • Ability to work effectively in a team environment • Judgment and decision making skills • Working knowledge of pension and investment plans is an asset

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    Toronto, ON, Canada Adecco Full time

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    Toronto, ON, Canada Adecco Full time

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    Toronto, ON, Canada Altis Recruitment Full time

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