Service Manager

3 weeks ago

North York ON, Canada Figo Trattoria Inc Full time

FIGO is currently hiring a SERVICE MANAGER/SOMMELIER to join our FOH team
FIGO offers Italian inspired cuisine in a stylishly elegant setting. The menu features house-made ricotta, wood-fired pizzas, and made-from-scratch pastas. At FIGO, our approach is simple; source the best ingredients possible and prepare them in an uncomplicated and modern way. FIGO is a part of the ICONINK portfolio, a full-service international hospitality and lifestyle brand which takes inspiration from global cuisine and culture.
The SERVICE MANAGER/SOMMELIER is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the SERVICE MANAGER/SOMMELIER assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant.
DUTIES AND RESPONSIBILITIES:
Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service
Recruit, train, orient Front of House staff; oversee continual training and performance management
Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team
Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers
Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery
Sommelier:
Create and update the wine list in coordination with the General Manager
Assist guests with wine selection based on their personal tastes and food choices; inform guests about different varieties of wines and prices
Manage the wine inventory and order products as needed; cost all wine to ensure restaurant stays within targets laid out by the Director of Operations
Oversee cocktail lists with Bar Manager, verify costs and inventory are at proper target
Train FOH staff on available wines
SKILLS AND QUALIFICATIONS:
2 years' experience in the field as a Manager or Supervisor, in a similar environment
Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
Sommelier accreditation or wine education is also an asset
Strong leadership abilities; a positive outlook; passion for 'the biz'
Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail
Solid communication skills, verbal, written and presentation
Strong work ethic and self-motivated; high degree of integrity
Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment
WHY WORK FOR US?
Competitive Wages
Discounts at all ICONINK Restaurants
Corporate Goodlife Fitness Rates
FUN Team and Culture
Medical/Dental Group Health Benefits
Training, Development and Education Reimbursement
ICONINK recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

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