Remote Infrastructure Management Technician

Saskatoon, SK (In-Person, No Remote) Salary: $75,000 – $85,000 annually Rivercity Technology Services is an established managed service provider serving small and medium-sized businesses throughout Saskatchewan. We deliver comprehensive IT support, infrastructure management, and cybersecurity solutions with a focus on building long-term client relationships through exceptional service delivery. We are seeking an experienced Senior Infrastructure Technician to join our technical team. This position requires a strong foundation in Windows Server administration, networking infrastructure, and Microsoft 365 security, combined with excellent client communication skills. The successful candidate will provide advanced technical support while contributing to infrastructure projects and mentoring junior team members. This is a client-facing role where approximately 60% of your time will be dedicated to resolving escalated support tickets and 40% to infrastructure projects. The ability to context-switch between urgent client needs and strategic initiatives is essential. Technical Support & Problem Resolution Diagnose and resolve complex technical issues across Windows Server, networking, and Microsoft 365 environments Provide escalation support for challenging tickets that require advanced troubleshooting Design and implement networking solutions including site-to-site VPNs, VLANs, and routing configurations Manage Active Directory, DNS, DHCP, Group Policy, and Azure AD Connect Administer Microsoft 365 security posture and Intune device management Lead infrastructure upgrade and optimization projects Perform capacity planning and system health monitoring Communicate technical concepts clearly to non-technical stakeholders Provide technical guidance and recommendations aligned with client business objectives Participate in client meetings and project planning sessions Mentor Level 1 and Level 2 technicians through complex technical challenges Share knowledge and best practices with the technical team Collaborate on problem-solving and continuous improvement initiatives Contribute to internal training and documentation efforts Technical Skills ~5+ years of hands-on IT experience in a support or infrastructure role ~ Advanced proficiency with Windows Server administration (Active Directory, DNS, DHCP, Group Policy) ~ Strong networking knowledge including VLANs, VPNs, routing, and network troubleshooting ~ Demonstrated expertise in Microsoft 365 administration, security configuration, and Intune device management ~ Solid understanding of backup solutions, disaster recovery, and business continuity principles Client service orientation with professional demeanor Previous experience in a managed service provider environment Microsoft certifications (Azure, Microsoft 365, or Windows Server focus) CompTIA Network+ or equivalent networking certification Familiarity with Ubiquiti networking equipment Location : In-office position in Saskatoon, Saskatchewan. Remote work will be considered for candidates with exceptional qualifications who can demonstrate strong remote collaboration capabilities. Schedule : Monday through Friday, 8:00 AM to 5:00 PM, with participation in a rotating on-call schedule Collaborative environment with direct access to technical leadership and opportunities for professional growth 30 days paid vacation annually ~ Health, dental, and vision coverage (50% employer-paid premiums) ~ Health Spending Account ($500 annually) ~ Wellness Spending Account ($250 annually) ~ Professional development support, including training and certification funding ~ Support for industry certifications Current resume highlighting relevant technical experience Brief cover letter addressing your experience with Windows Server, networking, and Microsoft 365 environments (please note AI "curated" resumes will be ignored) We celebrate diversity and are committed to creating an inclusive environment for all employees.