Product Manager

2 weeks ago

Montréal QC, Canada Canadian National Railway Full time

Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. The role of Expert Product Manager is to assess and fully understand the business needs and translate those needs into business and technical requirements. The Expert Product Manager must have a strong mix of technical and business acumen and be capable of assessing the cost/benefit of a feature so they can collate a product backlog and prioritize a roadmap that best serves the business.
The Expert Product Manager works closely with the business and I&T stakeholders to operationalize these roadmaps for initial development, and lifecycle evolution/enhancements of the product.
The Expert Product Manager supports the full lifecycle of the product and as such seeks regular customer feedback related to the product to understand and improve customer satisfaction and net promoter scoring.
Work with the business, service offering managers, and product owners to capture and develop pipeline of product opportunities, cost optimizations, and innovative ideas
· Work with the business to build business cases (including the need for change / objective, strategic alignment, benefits, high-level implementation plan, financial analysis, risks, etc.), Provide business leaders with insight into innovative technologies that can disrupt or enhance business models / capabilities and be capable of building out business case to prove the idea
· Net Promoter Score)
· Monitor and analyze technical components to identify potential issues and new capacity requirements for future demands of the Business
· Build working models of the product for demonstration purposes or as part of the development process to enable faster feedback loops, engage end users earlier and jumpstart implementations
· Employ appropriate techniques to capture requirements and manage them on an on-going basis through the project lifecycle
· Maintain a product lifecycle perspective, and facilitate the balancing of short-term achievements with long-term goals
· Prioritize product development activities to ensure alignment to both the business and technology strategies
· Support prioritizing new products and related projects and programs
· performance, financials, ROI, etc.)
· Bachelor's degree in computer science, business administration or equivalent degree or experience
Business acumen, and the ability to communicate with executives, business domain stakeholders and technical staff alike
· Experience with capital planning, creating statements of work, business requirements documents
· Effective planning, presentation, and organizational skills
· Excellent analytical and technical skills with cloud platforms, data strategies
· In-depth knowledge of product management & business analysis (Certification is an asset)
· Familiarity with the principles of DevSecOps / Agile software delivery
· Experience with railroad operations, dispatching, and or telecom is an asset
· Knowledge of critical systems and system engineering is an asset
Minimum 10 years overall work experience
· Minimum 5 years demonstrating technical leadership qualities and/or overseeing deliverables
· Minimum 5 years of experience in a Product Management or business analysis, or related role
· Experience of engaging senior leaders and other stakeholders to support business decisions
· Experience in shaping, building, scaling and sustaining products
· Minimum 3 years working in or with Design Thinking and Lean / Agile software delivery teams
This role may require occasional business travel in accordance with CN policy for meetings (10-20% of time)
Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we are dedicated to building North America’s safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

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